Your Whole Business is Held Hostage by One Login

 

It’s Not the Smart Hackers. It’s the Simple Mistake.

We often spend our time tackling big IT challenges—server migrations, disaster recovery, and network overhauls. We fix big IT problems every day, but the worst disasters aren't caused by tricky computer attacks. They are caused by one thing that is terrifyingly simple: a mistake by a person that locks you out of your own business.

This all comes down to your Domain Name Registration. That small, yearly bill is the main key to everything you do online. If you lose control of that login, your whole digital business goes silent. Your website, all your emails, your sales system—they all stop because of a missed payment or a password one person forgot.

This is the Small Mistake, Big Bill—the minimum cost of fixing a total emergency that should never, ever happen.

One Forgotten Password = Zero Business Days.

Everything your business does online is tied to one single login for your domain company. If only one person has that key, your business is one forgotten phone or one day off away from a complete and sudden shutdown.

This single point of failure is terrifyingly common:

• The Worker Who Quit and Locked the Doors: We once watched a massive transportation client spend two agonizing days completely offline because the employee who managed the domain registrar account had quit. They had no backup, and recovering the account was a grueling process of proving ownership—a scenario that had the CEO talking about insurance claims.

• The Single User Trap: We recently dealt with a real estate firm that suddenly went dark. Their website vanished, their email stopped cold. The culprit? A basic credit card renewal for their domain registration failed, and the only person who could log in to fix the payment was gone. Whether it's a departed employee or just an inaccessible one, relying on one person's phone or memory for critical system access means your business is always one missed call away from absolute crisis.

Getting control of a domain back means a long, stressful process of proving ownership to the domain company—a delay that no business can afford.

Our Plan is to Make Your Digital Setup Team-Safe

Our job is to create systems that make these total lockouts impossible. This means we stop relying on just one person and set up a strong, team-based access that cannot be broken by a simple human error.

1. Cloudflare = Safe Sharing

We move your important domain setup to safe, flexible tools like Cloudflare.

• Less Risk: Most normal domain companies make you share your main password with any vendor who needs access—a huge safety risk. We remove that danger.

• Team Control: Cloudflare lets you safely share access. This means we can manage your DNS and fix urgent issues like a failed payment without needing the main password to your account.

We also use this move to put complicated setups (like having your domain and your DNS in two different places) onto one safe tool. This makes fixing problems much easier.

2. Guard the Key For the Whole Team

If a main password must be used, we make sure it is protected from being lost:

• Better Security Codes (2FA): We get rid of the unsafe security codes sent by text message (called 2FA) and move the access to secure apps that the whole team can use, like Bitwarden. This means the keys are held by the support team, not just by one person's cell phone.

Safety Is Better Than Stress

This is not a cost; it is the cheapest, best insurance policy you can buy.

The minimum cost to fix a locked domain and get service back is about $250 in labor for Interlock IT. By spending that small amount before a crisis hits, you stop the huge, unrecoverable costs of two days of lost sales, losing customer trust, and the pain of a business shutdown.

At Interlock IT, we make sure the safety of your domain—the most important small detail of your whole online business—is perfect. Because the most important work in IT is often the work you never even notice.

Ask yourself now: If the person who set up your company’s domain could not be reached, could your IT team log in and fix a payment problem?If the answer is "No," your business is in danger, and it's not a question of if, but when, you will shut down.

Contact us today.

The Last 20%: Why Interlock IT Sweats the Small Stuff (Like Your Domain Name Security)

 We often spend our time tackling big IT challenges—server migrations, disaster recovery, and email flow. However, we know that in business, just like in any complex project, it’s the last 20% of the work, the small, often-overlooked details, that truly defines quality and earns client trust.

And one of the most critical, yet frequently neglected, "small details" is the security and management of your domain name.

What’s in a Domain Name?

Your domain name—like yourcompany.com—is the internet's front door. When a client types that address, a crucial, silent process known as DNS (Domain Name Service) begins. DNS is the internet's directory; it translates the name into a numerical address (IP address) so browsers can find your server.

The Technical Insight

When analyzing domains, we look at who manages what. For example, for interlock.ws, the registration is with GoDaddy.com, but the name servers are with Cloudflare. This is a great demonstration of a key rule: you can choose a separate, specialized provider to manage your name servers for better performance and security, even if your domain is registered elsewhere.

Since the entire internet relies on it, your DNS is a prime target for hacking, where criminals try to redirect your customers to a malicious, fake website. This is why we focus heavily on two things: Secure Access and Reliable Providers.

Security Tip: Cloudflare Advantage

Our experience has shown the value of specialized DNS providers like Cloudflare:

• Free Protection: They offer essential basic DNS services for free, including high-level security like DNSSEC. DNSSEC (Domain Name System Security Extensions) is a suite of extensions that uses digital signatures to verify that the DNS data you receive is authentic and hasn't been tampered with. This effectively protects your clients from spoofing and cache poisoning attacks.

• The Secure Access Problem: Many standard registrars often require you to give a vendor (like us!) your primary domain account login to manage your records. This is a massive security risk. Cloudflare solves this by letting us manage the DNS records securely without ever touching or compromising your main, high-value domain account login.

The High Cost of Lost Access

Here’s a common, costly scenario we frequently see:

1. Lost Credentials: Clients often lose access to their domain registrar and DNS accounts due to staff turnover or poor documentation.

2. Failure to pay the renewal invoice on time leading to a shut down 

3. Crisis Mode: When access is lost, you can't fix mission-critical problems like email outages (affecting Google Workspace/Microsoft 365) or major website downtime.

4. The Fix-It Fee: Recovering or migrating a domain from scratch is complex, stressful, and expensive. Even a standard migration fix typically costs $250 for two hours of labor, with complex cases (like those involving numerous domains) costing significantly more.

By proactively ensuring your credentials are secure and your DNS is on a flexible, stable platform, we prevent this expensive headache before it even starts.

It’s the Last 20% That Earns Your Referral

The philosophy guiding our service is simple: customer satisfaction isn't just about handling a big emergency; it’s about flawless execution.

• Preventing Painful Moments: We know that a client remembers the pain of an unpatched hole in the ceiling or a small defect left unfixed. In IT, that means saving you from the $250 migration fee because we proactively set up a robust, easy-to-manage domain infrastructure.

• Driving Trust: By eliminating these small, painful moments and ensuring all systems are secure and documented, we earn not just your business, but your referral.

That attention to the "last 20%" of detail—including the technical security of your domain—is the Interlock IT difference.

Do you know who has access to your domain registrar? If you’re not sure, let us perform a quick, no-obligation check—it can save you significant time and money down the road. Contact us today.

Why Our Team Loves a Truly Smart Home

 At Interlock IT, our team is constantly solving problems. We deal with complicated systems every day, so we know that the best technology is always the simplest. That belief isn't limited to our client work—it's how we run our lives.

We recently got an exciting look at the highly organized home setup of one of our company leaders. It’s a perfect example of how complex technology can be made completely effortless.

The Problem We All Face: Too Many Apps

Most of us have great smart devices—maybe a Nest thermostat, a Ring doorbell, or Lutron light switches. They all work, but they rarely work together. They live in "tech silos," forcing you to manage them individually.

The Single Hub

The genius of this Interlock IT leader's home is that everything is connected to one main brain: the Google Home app.

Instead of switching between multiple programs, the user controls everything from one screen:

• Security: Locking the garage and checking the front door camera.

• Lights: Turning off all lights in the house, even if they are from different brands.

• Climate: Adjusting the temperature from the same dashboard.

This unified control means the home works as a single team. When the system is armed, the house knows to automatically turn off the lights.

Even the everyday chores get simplified. The Wi-Fi connected washing machine sends an alert straight to a watch when the cycle is done. This isn't just a gadget; it's a way to save time and mental energy throughout the day.

What This Means for Interlock IT Clients

Why do we share a story about a smart home?

Because the skill required to make dozens of different products from various companies work perfectly together is the exact skill Interlock IT uses to solve your business challenges.

Our team has a passion for:

1. Eliminating Clutter: Getting rid of unnecessary steps, apps, and confusion.

2. Seamless Integration: Making sure new and old systems talk to each other reliably.

When our tech experts invest this much time and effort into making their personal lives run smoothly, you can be confident that expertise will translate into the simplest, most efficient IT solutions for your company.

Let Interlock IT give your business the advantage of truly interlocked systems.

Tired of DIY IT? Why Your Small Business Needs a Full IT Team (Without the Full-Time Price Tag)

 

As a small or medium-sized business owner, you're constantly juggling priorities. You know technology is critical, but the thought of hiring a full-time IT expert? It often feels like a luxury you just can't afford. The salary, benefits, training...it adds up fast.

So, you end up with a revolving door of tech support "fixes," or worse, you're trying to figure out complex network issues yourself (and losing valuable time in the process).

But what if you could have an entire team of certified IT specialists at your disposal for less than the cost of one mid-level employee?

The "One-Person IT Shop" Dilemma

Let's be honest: one person, no matter how brilliant, can't be an expert in everything. They can't simultaneously be:

• A Cybersecurity Guru: Staying ahead of ransomware, phishing, and the latest threats.

• A Cloud Architect: Optimizing your Google Workspace or Microsoft 365, setting up secure cloud storage.

• A Data Backup Specialist: Designing and managing a bulletproof system to protect your most valuable information.

• Help Desk Support: Handling every password reset and software glitch.

• A Strategic Advisor: Planning for future tech needs and budget.

It's simply too much for one individual. This often leaves critical areas vulnerable or neglected until a crisis hits.

Your Business Deserves an IT Team (Without Breaking the Bank)

Instead of hiring one person, you gain an entire roster of specialists:

1. On-Demand Expertise: Need help with a complex server migration? There's a specialist for that. Worried about your data's security? A cybersecurity expert is on the case. Their team brings collective knowledge and experience across every facet of IT.

2. Proactive Problem Solvers: Interlock IT doesn't just fix things when they break. We proactively monitor your systems 24/7, identify potential issues before they become problems, and perform routine maintenance to keep everything running smoothly. This means less downtime for your staff. For clients focused on advanced email security and brand protection, we also offer comprehensive DMARC reports and management as an add-on service, ensuring your email ecosystem is durable against spoofing and phishing attempts.

3. Instant, Expert Support for Your Staff: Your employees will get instant, knowledgeable help for any tech issue – from a simple password reset to resolving a software crash. This keeps them productive, reduces frustration, and allows them to focus on their core job functions, rather than waiting for IT fixes.

More Expertise and Less Expense with Interlock IT

When you partner with Interlock IT, you're not just getting "tech support." You're gaining a strategic partner that ensures your technology is sturdy, secure, and always working for you. You unlock:

• Predictable IT Costs: Say goodbye to unexpected repair bills.

• Enhanced Security: Peace of mind knowing your data is protected by experts.

• Increased Productivity: Empowered employees with reliable tech and instant support.

Stop struggling with your IT. It's time to equip your business with the expert team it deserves, without the prohibitive cost of building one in-house.

Contact Interlock IT today.

Your Guide to Google Workspace: Why Interlock IT Is Better Than Google Support

 

As a business owner, you rely on Google Workspace to get things done. It’s a powerful set of tools, and for the most part, it just works. But what happens when something goes wrong? When an employee can't log in, a shared file disappears, or a security issue pops up, where do you turn?

Your first thought might be to contact Google Support directly. After all, they built the product, so they must be the best ones to fix it, right?

Google Workspace is great, but its support? That's a different story. If you've ever had a time-sensitive issue and been directed to a help article or waited on hold, you already know the difference. The real question is, when a critical problem strikes, do you want a ticket number or a solution?

There’s a better way to get the help you need, and it’s by partnering with a dedicated expert like Interlock IT.

Here’s a simple look at why a partner is better than relying on Google’s own support.

1. Personalized vs. Generic Help

With Google Support, you're a ticket number. You might talk to a different person every time you call, and they'll have to start from scratch to understand your problem. They don't know your business' history, your team's needs, or how you use your tech every day.

A Partner like Interlock IT is different. You work with a dedicated team that knows your business inside and out. They have a full picture of your technology, so they can solve problems faster and more effectively without wasting your time.

2. Reactive vs. Proactive Support

Google Support is designed to fix problems after they happen. You have to experience an issue, open a ticket, and then wait for a solution. This reactive approach can lead to costly downtime for your business.

A Partner like Interlock IT is proactive. They don’t just wait for a problem to appear. They actively monitor your systems, perform regular maintenance, and suggest improvements to your security and efficiency. For example, they offer DMARC reporting, a key service that monitors your email to ensure spammers can't fake your company's address, which helps prevent phishing attacks and protects your brand's reputation. Their goal is to prevent problems before they ever have a chance to affect your business.

3. Full-Service vs. Google-Only Scope

When you call Google Support, they can only help you with their products. If your issue is with your internet connection, a non-Google app, or a printer, you're on your own.

A Partner like Interlock IT is a one-stop shop. They are a full-service IT provider who can help with everything. They can manage your network, your security, and all your technology needs—not just the Google-branded ones. This saves you from having to call multiple vendors for a single problem.

4. Finding Answers vs. Getting Answers

Google is great at giving you a search result or pointing you to a help article. But in the middle of a business day, you don’t have time to read through a technical guide. You need an immediate solution.

A Partner like Interlock IT gives you the answer directly and fixes the problem for you. You make a single call, and they handle the rest, so you can get back to focusing on your business.

The choice isn't between Google’s technology and a partner’s technology; it's between a hands-off, impersonal service and a hands-on, dedicated partnership.

This is where a partner truly makes all the difference. A team like Interlock IT embodies this superior model, offering the dedicated expertise and full-service support that Google’s large-scale system simply can’t match. They become your trusted guide, taking the stress out of technology and giving you back valuable time.

The Takeaway 

Don't just use Google's tools; empower your business with a trusted partnership. By choosing to work with a team like Interlock IT, you're not just getting better support—you're getting peace of mind, allowing you to focus on growing your business while they handle the technology.

Contact Interlock IT today.

The One Thing Google Isn't Telling You About Workspace Security

 

Google is a name we all trust. When you sign up for Google Workspace, you feel confident knowing a tech giant with a world-class security team is protecting your emails, documents, and data.

And it's true—Google has built a fortress of security features to protect its platform. But there's one key piece of information they often don't emphasize, and it's the most important thing you need to understand:

The security tools are there, but it's your responsibility to turn them on and manage them correctly.

The key is that Google provides the technology, but it’s up to you to put it to work correctly. Their tools are powerful, but they are only as effective as the security settings you configure. If you don’t have the time or expertise to find and enable every crucial protection, your business remains vulnerable.

This is the big security secret. While Google provides the tools, they don't provide the day-to-day management for your specific business.

The Problem Isn't the Tool, It's the Setup

Google's security settings are hidden in complex menus and control panels. For a business owner or office manager, finding these settings—and knowing which ones to enable—is nearly impossible. You could be missing crucial protections that would prevent a phishing attack or stop a data leak, and you wouldn't even know it.

Security Isn't a One-Time Task

Cyber threats are constantly changing. Hackers are always finding new ways to trick people and bypass security measures. This means managing your security isn't something you can set and forget. It requires constant monitoring, regular updates, and a proactive approach to stay one step ahead of the bad guys. Google provides the platform, but they're not there to handle the daily watch for your business.

The bottom line is this: while Google gives you an incredibly powerful and secure platform, the weight of keeping your business safe still falls on your shoulders. It's a massive and often overwhelming responsibility.

This is the moment where you need a partner, a trusted expert who can step in and handle this for you. You deserve to have peace of mind, knowing your Google Workspace is perfectly configured and actively protected by people who live and breathe security. A team like Interlock IT specializes in being this expert partner. They'll ensure your security is locked down, your settings are optimized, and your business is protected from the constant threats you don't have time to worry about.

The Takeaway 

Don't just rely on the security tools; rely on the experts who know how to use them. By partnering with a team like Interlock IT, you're not just getting software—you're getting an active, ongoing shield for your business, allowing you to focus on what you do best.

Contact Interlock IT today.

Your Guide to Google Workspace: Why Interlock IT Is Better Than Google Support

As a business owner, you rely on Google Workspace to get things done. It’s a powerful set of tools, and for the most part, it just works. But what happens when something goes wrong? When an employee can't log in, a shared file disappears, or a security issue pops up, where do you turn?

Your first thought might be to contact Google Support directly. After all, they built the product, so they must be the best ones to fix it, right?

Google Workspace is great, but its support? That's a different story. If you've ever had a time-sensitive issue and been directed to a help article or waited on hold, you already know the difference. The real question is, when a critical problem strikes, do you want a ticket number or a solution?

There’s a better way to get the help you need, and it’s by partnering with a dedicated expert like Interlock IT.

Here’s a simple look at why a partner is better than relying on Google’s own support.

1. Personalized vs. Generic Help

With Google Support, you're a ticket number. You might talk to a different person every time you call, and they'll have to start from scratch to understand your problem. They don't know your business' history, your team's needs, or how you use your tech every day.

A Partner like Interlock IT is different. You work with a dedicated team that knows your business inside and out. They have a full picture of your technology, so they can solve problems faster and more effectively without wasting your time.

2. Reactive vs. Proactive Support

Google Support is designed to fix problems after they happen. You have to experience an issue, open a ticket, and then wait for a solution. This reactive approach can lead to costly downtime for your business.

A Partner like Interlock IT is proactive. They don’t just wait for a problem to appear. They actively monitor your systems, perform regular maintenance, and suggest improvements to your security and efficiency. For example, they offer DMARC reporting, a key service that monitors your email to ensure spammers can't fake your company's address, which helps prevent phishing attacks and protects your brand's reputation. Their goal is to prevent problems before they ever have a chance to affect your business.

3. Full-Service vs. Google-Only Scope

When you call Google Support, they can only help you with their products. If your issue is with your internet connection, a non-Google app, or a printer, you're on your own.

A Partner like Interlock IT is a one-stop shop. They are a full-service IT provider who can help with everything. They can manage your network, your security, and all your technology needs—not just the Google-branded ones. This saves you from having to call multiple vendors for a single problem.

4. Finding Answers vs. Getting Answers

Google is great at giving you a search result or pointing you to a help article. But in the middle of a business day, you don’t have time to read through a technical guide. You need an immediate solution.

A Partner like Interlock IT gives you the answer directly and fixes the problem for you. You make a single call, and they handle the rest, so you can get back to focusing on your business.

The choice isn't between Google’s technology and a partner’s technology; it's between a hands-off, impersonal service and a hands-on, dedicated partnership.

This is where a partner truly makes all the difference. A team like Interlock IT embodies this superior model, offering the dedicated expertise and full-service support that Google’s large-scale system simply can’t match. They become your trusted guide, taking the stress out of technology and giving you back valuable time.

The Takeaway 

Don't just use Google's tools; empower your business with a trusted partnership. By choosing to work with a team like Interlock IT, you're not just getting better support—you're getting peace of mind, allowing you to focus on growing your business while they handle the technology.

Contact Interlock IT today.