As a business owner, you rely on Google Workspace to get things done. It’s a powerful set of tools, and for the most part, it just works. But what happens when something goes wrong? When an employee can't log in, a shared file disappears, or a security issue pops up, where do you turn?
Your first thought might be to contact Google Support directly. After all, they built the product, so they must be the best ones to fix it, right?
Google Workspace is great, but its support? That's a different story. If you've ever had a time-sensitive issue and been directed to a help article or waited on hold, you already know the difference. The real question is, when a critical problem strikes, do you want a ticket number or a solution?
There’s a better way to get the help you need, and it’s by partnering with a dedicated expert like Interlock IT.
Here’s a simple look at why a partner is better than relying on Google’s own support.
1. Personalized vs. Generic Help
With Google Support, you're a ticket number. You might talk to a different person every time you call, and they'll have to start from scratch to understand your problem. They don't know your business' history, your team's needs, or how you use your tech every day.
A Partner like Interlock IT is different. You work with a dedicated team that knows your business inside and out. They have a full picture of your technology, so they can solve problems faster and more effectively without wasting your time.
2. Reactive vs. Proactive Support
Google Support is designed to fix problems after they happen. You have to experience an issue, open a ticket, and then wait for a solution. This reactive approach can lead to costly downtime for your business.
A Partner like Interlock IT is proactive. They don’t just wait for a problem to appear. They actively monitor your systems, perform regular maintenance, and suggest improvements to your security and efficiency. For example, they offer DMARC reporting, a key service that monitors your email to ensure spammers can't fake your company's address, which helps prevent phishing attacks and protects your brand's reputation. Their goal is to prevent problems before they ever have a chance to affect your business.
3. Full-Service vs. Google-Only Scope
When you call Google Support, they can only help you with their products. If your issue is with your internet connection, a non-Google app, or a printer, you're on your own.
A Partner like Interlock IT is a one-stop shop. They are a full-service IT provider who can help with everything. They can manage your network, your security, and all your technology needs—not just the Google-branded ones. This saves you from having to call multiple vendors for a single problem.
4. Finding Answers vs. Getting Answers
Google is great at giving you a search result or pointing you to a help article. But in the middle of a business day, you don’t have time to read through a technical guide. You need an immediate solution.
A Partner like Interlock IT gives you the answer directly and fixes the problem for you. You make a single call, and they handle the rest, so you can get back to focusing on your business.
The choice isn't between Google’s technology and a partner’s technology; it's between a hands-off, impersonal service and a hands-on, dedicated partnership.
This is where a partner truly makes all the difference. A team like Interlock IT embodies this superior model, offering the dedicated expertise and full-service support that Google’s large-scale system simply can’t match. They become your trusted guide, taking the stress out of technology and giving you back valuable time.
The Takeaway
Don't just use Google's tools; empower your business with a trusted partnership. By choosing to work with a team like Interlock IT, you're not just getting better support—you're getting peace of mind, allowing you to focus on growing your business while they handle the technology.
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