We often spend our time tackling big IT challenges—server migrations, disaster recovery, and email flow. However, we know that in business, just like in any complex project, it’s the last 20% of the work, the small, often-overlooked details, that truly defines quality and earns client trust.
And one of the most critical, yet frequently neglected, "small details" is the security and management of your domain name.
What’s in a Domain Name?
Your domain name—like yourcompany.com—is the internet's front door. When a client types that address, a crucial, silent process known as DNS (Domain Name Service) begins. DNS is the internet's directory; it translates the name into a numerical address (IP address) so browsers can find your server.
The Technical Insight
When analyzing domains, we look at who manages what. For example, for interlock.ws, the registration is with GoDaddy.com, but the name servers are with Cloudflare. This is a great demonstration of a key rule: you can choose a separate, specialized provider to manage your name servers for better performance and security, even if your domain is registered elsewhere.
Since the entire internet relies on it, your DNS is a prime target for hacking, where criminals try to redirect your customers to a malicious, fake website. This is why we focus heavily on two things: Secure Access and Reliable Providers.
Security Tip: Cloudflare Advantage
Our experience has shown the value of specialized DNS providers like Cloudflare:
Free Protection: They offer essential basic DNS services for free, including high-level security like DNSSEC. DNSSEC (Domain Name System Security Extensions) is a suite of extensions that uses digital signatures to verify that the DNS data you receive is authentic and hasn't been tampered with. This effectively protects your clients from spoofing and cache poisoning attacks.
The Secure Access Problem: Many standard registrars often require you to give a vendor (like us!) your primary domain account login to manage your records. This is a massive security risk. Cloudflare solves this by letting us manage the DNS records securely without ever touching or compromising your main, high-value domain account login.
The High Cost of Lost Access
Here’s a common, costly scenario we frequently see:
Lost Credentials: Clients often lose access to their domain registrar and DNS accounts due to staff turnover or poor documentation.
Failure to pay the renewal invoice on time leading to a shut down
Crisis Mode: When access is lost, you can't fix mission-critical problems like email outages (affecting Google Workspace/Microsoft 365) or major website downtime.
The Fix-It Fee: Recovering or migrating a domain from scratch is complex, stressful, and expensive. Even a standard migration fix typically costs $250 for two hours of labor, with complex cases (like those involving numerous domains) costing significantly more.
By proactively ensuring your credentials are secure and your DNS is on a flexible, stable platform, we prevent this expensive headache before it even starts.
It’s the Last 20% That Earns Your Referral
The philosophy guiding our service is simple: customer satisfaction isn't just about handling a big emergency; it’s about flawless execution.
Preventing Painful Moments: We know that a client remembers the pain of an unpatched hole in the ceiling or a small defect left unfixed. In IT, that means saving you from the $250 migration fee because we proactively set up a robust, easy-to-manage domain infrastructure.
Driving Trust: By eliminating these small, painful moments and ensuring all systems are secure and documented, we earn not just your business, but your referral.
That attention to the "last 20%" of detail—including the technical security of your domain—is the Interlock IT difference.
Do you know who has access to your domain registrar? If you’re not sure, let us perform a quick, no-obligation check—it can save you significant time and money down the road. Contact us today.
