Contact us if you need help with the set-up or more advanced tricks like only showing the Cirrus Insight Gmail Contextual Gadget to some users instead of all.
Showing posts with label Salesforce.com. Show all posts
Showing posts with label Salesforce.com. Show all posts
Wednesday, March 28, 2012
Google Apps integration with Salesforce.com
We've helped lots of customers configure their Salesforce.com integration to Google Apps. From that experience we've learned which Salesforce AppExchange for Google Apps products work well.
We like Cirrus Insight. You can lookup the relevant Salesforce data as soon as you open an email in Gmail. Plus it's all done in the Cloud so there's no software to install. Just configure it once and everyone in your company can use it.
Contact us if you need help with the set-up or more advanced tricks like only showing the Cirrus Insight Gmail Contextual Gadget to some users instead of all.
Contact us if you need help with the set-up or more advanced tricks like only showing the Cirrus Insight Gmail Contextual Gadget to some users instead of all.
Monday, October 24, 2011
Oracle acquires RightNow CRM: Cloud Platform or Cloudwashing?
This morning Oracle announced a deal to purchase RightNow for $1.5 billion. Oracle's headline reads "Adds Leading Customer Service Cloud Offering to Oracle's Public Cloud."
In 2007 I had written RightNow CRM off as a non-cloud product while competing against them as a Sales Manager at NetSuite.
Unless a product is 100% web based like Google Apps or Norada Solve360 you still have all the costs and complexity of installing, upgrading, supporting, and fixing workstation based software. Check out the RightNow CX "staff member" system requirements and recommendations to use complex technology like Citrix. It has a Smart Client that needs 850 Mb of free hard disk space and only runs on the Windows 7 platform. This means only 39% of the world's computers can fully use RightNow CRM. True cloud products like Google Apps and Norada Solve360 CRM can be used by 99% of the world's computers.
What's strange is that Larry Ellison, CEO of Oracle was an early investor in Salesforce.com and is a majority shareholder in NetSuite. Larry definitely knows what a 100% web based cloud solution looks like.
Enlighten me with comments please because I'm skeptical how this acquisition will help long term against true cloud computing CRM solutions like Salesforce.com and Norada Solve360 that require nothing more than a web browser on 99% of the world's computers.
Certainly RightNow is more "Cloud" than the rest of Oracle's portfolio. It is still a big step behind 100% web solutions that allow devices like notebooks, tablets, and smartphones to be portals to the data, which helps people be productive from anywhere, at any time.
True Cloud products allow businesses to spend more time with customers and less time on managing technology.
In 2007 I had written RightNow CRM off as a non-cloud product while competing against them as a Sales Manager at NetSuite.
Unless a product is 100% web based like Google Apps or Norada Solve360 you still have all the costs and complexity of installing, upgrading, supporting, and fixing workstation based software. Check out the RightNow CX "staff member" system requirements and recommendations to use complex technology like Citrix. It has a Smart Client that needs 850 Mb of free hard disk space and only runs on the Windows 7 platform. This means only 39% of the world's computers can fully use RightNow CRM. True cloud products like Google Apps and Norada Solve360 CRM can be used by 99% of the world's computers.
What's strange is that Larry Ellison, CEO of Oracle was an early investor in Salesforce.com and is a majority shareholder in NetSuite. Larry definitely knows what a 100% web based cloud solution looks like.
Enlighten me with comments please because I'm skeptical how this acquisition will help long term against true cloud computing CRM solutions like Salesforce.com and Norada Solve360 that require nothing more than a web browser on 99% of the world's computers.
Certainly RightNow is more "Cloud" than the rest of Oracle's portfolio. It is still a big step behind 100% web solutions that allow devices like notebooks, tablets, and smartphones to be portals to the data, which helps people be productive from anywhere, at any time.
True Cloud products allow businesses to spend more time with customers and less time on managing technology.
Monday, February 14, 2011
Transition from Salesforce.com to Norada Solve360
Announcing the official launching of our Salesforce.com activity and opportunity migration tool!
We can migrate tasks, events, and activity records and emails from Salesforce.com to Norada Solve360 starting at $495 USD. Mapping custom activity fields and migrating lead activity adds slightly to the cost. We provide fixed priced estimates after reviewing your Salesforce.com and Solve360 account.
The history is pushed into a formatted note on the appropriate contact or company (Account) record.
Update: We can migrate open and closed Salesforce.com opportunity records too!
Give us a call at (416) 840-6268 or visit us at http://www.interlockit.com
We can migrate tasks, events, and activity records and emails from Salesforce.com to Norada Solve360 starting at $495 USD. Mapping custom activity fields and migrating lead activity adds slightly to the cost. We provide fixed priced estimates after reviewing your Salesforce.com and Solve360 account.
The history is pushed into a formatted note on the appropriate contact or company (Account) record.
Update: We can migrate open and closed Salesforce.com opportunity records too!
Give us a call at (416) 840-6268 or visit us at http://www.interlockit.com
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