Autodiscover and Outlook

We see lots of confusion in our customer base about the function that Autodiscover serves in both traditional on-premises environments and cloud-based environments alike. At a high level, Autodiscover basically allows you to skip all the back-end configuration work that legacy mail clients need and have the Outlook email client do it all for you.

In environments with Active Directory, getting Autodiscover to work properly can be more trouble than it should be, but with access to group policies and a bit of information, you'll be able to get it working.

What is Autodiscover?

Autodiscover is a service that runs in the background of your Exchange or Office 365 install and can automatically configure profile settings for users running Outlook 2007 or newer, Mac Mail, or mobile phones. It provides access to Exchange features for Outlook 2007 and up clients that are connected to your Exchange messaging environment, and it uses a user's email address and password to provide profile settings to supported clients and devices. If the Outlook client is joined to a domain, the user's domain account is used.

In earlier versions of Microsoft Exchange (2003 SP2 or earlier) and Outlook (2003 or earlier), you had to configure all user profiles manually to access Exchange; Autodiscover negates the need for this manual setup. Extra work was required to manage these profiles if changes occurred in the environment and if this maintenance stopped or fell behind schedule, Outlook clients could stop functioning entirely.

Autodiscover is a function of Exchange (and, in a roundabout way, therefore also a function of Office 365). Outlook clients are coded in such a way that they can take advantage of Autodiscover, but for this to work correctly, Outlook needs to be told where to "find" the Autodiscover information. The order of logic that Outlook uses when trying to retrieve information is:

• Service Connection Point (SCP) lookup – Outlook will get Autodiscover information from Active Directory. If this fails, Outlook begins its 'non-domain' connections;
• HTTPS root domain query;
• HTTPS Autodiscover domain query;
• HTTP redirect method;
• SRV record query;
• Local XML file;
• Cached URL in the Outlook profile (exclusive to Outlook 2013 and newer).

How does Autodiscover work?

When you install a Client Access Server in Exchange 2013, a default virtual directory named Autodiscover is created under the default website in Internet Information Services (IIS). This virtual directory handles Autodiscover service requests from supported clients under the following circumstances:

• When a user account is created or updated;
• When an Outlook client periodically checks for changes to the Exchange Web Services URLs;
• When underlying network connection changes occur in your Exchange environment.

Additionally, a new Active Directory object named the SCP is created on the server where you install the Client Access Server.

The SCP object contains the authoritative list of Autodiscover service URLs for the entirety of your Active Directory forest. (You can use the Set-ClientAccessServer cmdlet to update the SCP object.)

How to manually override Autodiscover service for your PC

Occasionally, Outlook clients can "find" incorrect Autodiscover settings – we find this is most common when businesses decide to switch to Office 365 from an on-premises Exchange environment. Here's how you can force Outlook to stop looking for Autodiscover

1. Click Start, and then click run
2. In the Run dialog box, type regedit, and then click OK
3. In the Registry Editor, go to the following registry key:
• HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Autodiscover
• Create a new DWORD (32-bit) string named "ExcludeScpLookup" and set its value to 1.

You can alternatively use the command prompt to exclude SCP lookups by using following commands:

reg add HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Autodiscover /v

ExcludeScpLookup /t reg_dword /d 1 /f

Hopefully this has helped you get a better understanding of how Autodiscover works for Outlook as well as how to override default priorities.

How to upgrade Microsoft Azure free trial to a paid subscription

For some reason, it's hard to find instructions on how to convert an Azure free trial into a paid account. If you don't complete this step and your trial expires services like Network Gateways will get deleted.

Here's how to upgrade your free Microsoft Azure trial to a paid subscription.

1. Log into the admin account that originally set up the free trial.
2. Click the 'Account' tab along the top.
3. Under 'subscriptions' you should see Free Trial. Click the yellow bar where it says 'click here to upgrade now.'
4. Click the 'Yes' button, put in a subscription name and click 'upgrade now.'

That's it! Your Azure account will now automatically convert to a paid subscription without any further interference.

Google Drive plugin for Microsoft Office - Open Drive files directly in Microsoft Office

Google recently released a Drive plugin for Microsoft Office that allows you to open files from Google Drive directly in Microsoft Office, without the Google Drive sync client. If you're a Drive loyalist who happens to love using Office, this tool can make your life easier!

The plugin makes it easy to edit Office files stored in Google Drive so you can use the apps that you're already comfortable with. This is especially useful when sharing files with others or accessing your files across devices. Google's idea here is to continue to make Drive into more of an integrated storage tool for its users. Alternatively, you can just use Google's desktop application for Drive to sync locally stored files with Google Drive already, but the new plugin makes this a far more seamless experience for Office users.

The set-up is quite simple and familiar: anyone running Office on Windows can now open Word, Excel, and PowerPoint documents stored in Google Drive, edit them locally in Office apps, and then save any changes back to Drive. This will allow you to keep all your important files in one place, without needing to have a dedicated folder on your computer that syncs everything to the web.

If you have a slow or unreliable internet connection, this plugin can help smooth out the bumps by only syncing what you're currently working on, not everything that's changing behind the scenes.

Try it out today!

Migration is worth it! - Windows Server 2003 no longer supported

Early last year Microsoft announced that it was ending support for Windows Server 2003 but would continue to provide extended support for some additional time. We addressed this in an older post and pointed to an alternative solution, Google Apps.

Here is some breaking news if your business is still running on Microsoft Windows Server 2003:

Last week, Microsoft announced its discontinuation of extended support for Windows Server 2003. So what does this mean? It means Microsoft will no longer provide fixes, updates, or technical assistance. This also means no more security updates, leaving physical and virtual instances vulnerable to any and all new security threats, which have been increasingly damaging.

Businesses that are still running Server 2003 face a number of vital considerations. It’s been over a decade since its release and the computing world has changed drastically since. Although the Windows Server 2003 platform worked well in its time, it’s now become a liability and a limitation for organizations still relying on it. Waiting to upgrade is both expensive and risky as you’re now susceptible to security threats and paying hefty fees to maintain old hardware. It's now time to leave the obsolete server and update your business' infrastructure.

Leaving Windows Server 2003 is an opportunity for change. So where do you go? Windows Server 2012 R2, Microsoft Azure, and Office 365 are all concrete solutions with great benefits, including improved performance, reduced maintenance requirements, increased agility and speed of response to business. Microsoft recommends collaborating with a partner to help execute a successful migration strategy. We have, not one, but two Microsoft Silver Competencies and are here to help you!

Alternatively you could step into the Google infrastructure and perhaps find that it's better suited for your specific business needs.

You now know that you are at the end of your Windows Server 2003's life cycle, contact us today to pave your way to a successful and permanent migration to the cloud! Migration is worth it!