Why you should use a Google Cloud Partner!

More than 5 million businesses use Google's collection of productivity apps known as G Suite (formerly known as Google Apps for Work) and over 5,000 businesses sign up every day. With such a large and growing user base, Google relies on partners like Interlock IT to provide customer relationships and expertise, personalized outreach, and a broad range of services to users. Partners like us also provide essential services that allow users to take maximum advantage of G Suite, ease their initial setup and assist with migration, customization, and the general user experience.

Our team at Interlock IT helps companies move to the cloud to streamline productivity, user experience, and cost. As a G Suite reseller we manage hundreds of global G Suite customers and are occasionally asked what the benefits are of partnering up with a reseller. There are many reasons why it's useful--and in many cases better--to have a reseller manage your G Suite domain. Here are just a few:

Data Migration and Deployment
As the first Canadian Premier Google Apps Partner, Interlock IT has a highly experienced and dedicated team to lead your transition to G Suite. Our deployment team addresses all migration needs, including deployment, integration, and adoption. Our team is here to ensure that your business has a smooth and seamless transition without any downtime or data loss. All data from legacy systems are safely transferred with utmost care. In our almost seven years of moving hundreds of customers to G Suite, we have not once experienced a lost email or file - you're in safe hands!

G Suite Integrated Add-ons
With our large customer base we have lots of hands on experience with G Suite integrated add-ons to cover your needs in any situation. Need to manage leads, contacts, and drive sales results with Solve CRM or Copper CRM? Want to replace your on premise accounting solution with Xero? Need time sheets, expense reporting, and online/automated credit card billing with Freshbooks? There is a wealth of 100% web browser based cloud software solutions available that deeply integrate to G Suite, eliminating separate login/passwords, and much more.

Support
Although G Suite includes free Google support, Google support reps are unfamiliar with your company and business needs. Compared to Google support, our smaller and agile team understands and builds rapport with our customers on a deeper level, maintaining a healthy customer relationship to quickly and efficiently resolve tier 2 support issues. We're a simple phone call or email away and can even submit/escalate support requests to Google on your behalf accordingly so you can focus on running your business.

Training
Many businesses don't leverage the full potential of G Suite until their users have received adequate training. With our engaging G Suite training sessions, we can demonstrate the features and best-practices of the Google experience. Our G Suite Certified Deployment Specialists stay up to date with the latest improvements and upgrades to provide a wide range of rich content training for all G Suite applications including Gmail, Calendar, Docs, Sheets, Slides, and Google Drive. For businesses that prefer to maintain their own infrastructure, we also train IT administrators on Google's Admin console for fine-grained admin controls, audit reports, eDiscovery, and custom application development.

Custom App Integration
Every business has its own unique needs, and in some cases the out-of-box solution doesn't cover all the bases. Our team has ample experience with designing and integrating custom applications with G Suite. For example, Blink Reports is a product we created to bridge the gap between Google Sheets and Xero to allow Xero customers to build financial reports, charts, and virtual dashboards connected to their live Xero data. Need standardized signatures? Need to synchronize G Suite users with your school administration system? These are just a few examples of solutions we've custom built for our customers. If there's a cloud application that your business needs to integrate with G Suite, our team is ready to design and deploy it!

Among the many advantages, these are a few key benefits of running your business with a Google Cloud Partner. With a reseller like InterlockIT, you're not only getting powerful world class collaborative G Suite tools, you're also getting many years of experience providing cloud-consulting, on-going technical support, and domain management. Contact us today to purchase your G Suite subscription with InterlockIT! It's quick, simple, and you'll thank yourself later!

Google Drive files - How to transfer ownership

If you create a file in Google Docs, Sheets, Slides or upload a file into Drive, you are the 'owner' by default. What does this mean? There are essentially three kinds of users in Google Drive: owner, editor, and viewer. Although most users are able to view and edit a single document, there can only be one individual owner at a time. Being an owner of files, even pdfs or other other file types, counts against your 30 GB quota if you are on regular Google Apps (not unlimited) - this is a good enough reason to transfer ownership of files to stay under your storage limit.  Here is a chart outlining each type of user-privilege in Drive and what sets them apart from one another:

As illustrated in the chart above, the highest right an owner has over their files and folders is the ability to delete and transfer ownership. There are two kinds of ownership transfers: transferring ownership of single documents and transferring ownership of all documents collectively.

Transferring ownership of single documents in Google Drive

1. In Drive open the Doc, Sheet, Slides, file, or folder that you'd like to transfer the ownership of.
2. At the top right corner of the screen click the blue Share button as shown in the image below.

3. Click Advanced in the bottom right of the sharing box.

4. Type the email address of the person you want to transfer ownership to and click OK. (You can choose to send them a notification by checking off the Notify button)
5. Once their name appears under 'who has access', click the 'Can edit' drop down menu next to their name and assign 'Is owner'.

6. Click Done.

Transferring ownership of all documents in Google Drive: 

If you're an administrator for your Google Apps domain, you can transfer ownership of all documents in Drive from one user to another. Being able to transfer ownership of all documents can be useful in the event of an original owner leaving the organization. It's important to note that once a user is deleted from the domain, their documents cannot be transferred. The good news is that administrators are able to restore the account for five days and transfer the documents that way.

1. Sign-in to the Google Admin console.
2. Go to Apps > Google Apps > Drive.
3. Click Transfer Ownership.

4. Complete the Document ownership transfer section:

5. In the Form field, enter the username of the current owner and select the user's domain.
6. In the To field, enter the username of the new owner and select the user's domain.
7. Click Transfer documents to save.

Once this is done, the newly transferred documents are automatically organized in a single new folder, titled with the previous owner's email address, in the new owner's Drive. The original owner will maintain editing privileges until their account is deleted or their edit permissions are revoked.

You can find additional details directly from Google's support page. If you need assistance, training, or support for you Google Apps, be sure to contact our InterlockIT team!

To Cloud or not to Cloud? Google Apps for Work

Google Apps and Cloud computing in general has always been uniquely susceptible to myths due to the confusion and hype surrounding it. Although moving to the cloud has undoubtedly become a growing trend among various kinds of business and organizations, the vast majority of IT decision makers frequently ask us questions about how moving to Google Apps will affect them. These questions, if not addressed with the correct knowledge, can impede innovation, distract from real progress, and sometimes even induce fear. Ultimately the truth gets skewed and myths are born. Here are the most common ones:

Myth 1: Cloud is more expensive.

Google Apps is delivered to your business over the web at a fraction of the cost of installed systems. It may seem like purchasing a continuous cloud subscription of services over a one-time on-premise installation is costing you more money, but when you review the total cost of ownership you'll recognize that cloud-solutions such as Google Apps for Work save you money in the long run. The cloud yields substantial savings as you no longer need to invest in hardware, IT personnel, maintenance, upgrades etc. for on-premise infrastructure.

Myth 2: Cloud isn't secure and it's better to keep data on-premise.

This is probably the most common one. Kimbley IT goes over some of the security myths of Google Apps. Over 5 million businesses already use Google Apps for Work and it's helping them improve teamwork and reduce costs without compromising security. Some business owners still have concerns about security and understandably so if they've been given the wrong impression of the cloud. Google does not sell your information and your data will always belong to you. Unless you use the services to do so, Google does not share your data with other people and protects its transit over the internet with SSL encryption. Plus, most SMB owners don't have recent back-ups and don't secure their data off-site. With Google Apps, data is automatically backed up in global data centers, protecting it from accidental damage, loss, theft, and fire. You can also enable extra security protocols like 2-step verification in addition to your password to make unauthorized access nearly impossible. Learn further details on Google Apps security.

Myth 3: You are ‘locked-in’ once you move to the cloud.

Google keeps your data for as long as you have an account with them - but in the rare event of wanting to exit the cloud, they have tools to help you export your emails, contacts, calendars, documents, and sites. For example, you can export your documents to various Microsoft compatible formats. Check out Google Takeout for further details.

Myth 4: Migration to the cloud is more hassle than its worth.

While some cleaning and infrastructural management may be required, especially if you are running on very old servers, migrating into the cloud is relatively pain free if you work in partnership with a trusted and experienced cloud migration company like us! It can all happen fairly quickly and seamlessly with minimal downtime. What is important to understand is that the short-term inconvenience cannot and does not outweigh the long-term benefits of having greater efficiency, cost effectiveness, and a business that is virtually future-proof, regardless of the changes the market brings.

Between its reliability and low cost compared to other sources, the Cloud is a piece of technology that isn't going away anytime soon and is growing rather rapidly. Cloud solutions have given SMB owners access to the same level of services as larger companies and solutions like Google Apps have leveled the playing field and introduce an incredible amount of power, efficiency, and collaboration to its users. H3 Secure Cloud Services do an excellent job explaining the benefits of switching over to the Cloud. If you're looking to take your organization off of it's outdated footprint into a new and improved direction, be sure to contact us at InterlockIT to help you make your leap into the cloud!

Canada tops for mobile data loss

The HR Reporter recently shared a study by the Ponemon Institute which Crashplan also highlighted on their blog.

HRReporter.com notes:

• Corporate mobile devices and the bring-your-own device (BYOD) phenomenon are rapidly circumventing enterprise security and policies in Canada.
• 71 percent of 421 respondents in Canada agree the use of mobile devices in the workplace is important to achieving business objectives.
• 72 percent of Canadian respondents also believe these devices put their organizations at risk — and only  half of the organizations surveyed have the necessary security controls to address the risk.
• 58 percent of the organizations experienced data loss resulting from employee use of insecure mobile devices.
• Canada and Italy ranked the highest out of 12 countries surveyed for mobile data loss.

Bottom line is Mobile devices are a huge security risk.  Smartphones can store an immense amount of sensitive emails and contact databases which may easily fall into unfriendly hands.

Google Apps has excellent built in Mobile Device Management that allows customers to remotely wipe the synced data contents of iPhones, and Androids plus enforce password and screen lock policies.  You can even control and approve what devices are allowed to connect to your organization's Google Apps data.

For Blackberries we offer a Google Apps integrated Blackberry Enterprise Server solution for $10/device/month with similar capabilities for remote wipe of data, etc.

There are no complex integrations requirements or other extra costs for Mobile Device Management with Google Apps for iPhone, iPad, or Android devices.  There is no need to purchase expensive 3rd party solutions like RIM Mobile Fusion that exceed the $50 USD/year/user cost of Google Apps.  Zenprise is another Mobile Device Management solution with prices starting at $40/device/year.

Contact us at Interlockit.com to learn more about protecting your organization's valuable data with Google Apps.

Why isn't your current IT consultant or reseller promoting the cloud?

Cloud Computing is a disruptive wave that provides cheaper, more convenient, and simpler business solutions that work.  So why isn't your current consultant or reseller recommending Cloud Computing solutions?

It's simple:

1. Cloud software vendors sell direct to the customer and give little or zero margin to the reseller.
2. Consultants compete globally in the cloud for engagements because cloud systems can be setup and managed from anywhere without complex remote access solutions.
3. On-premise consultants know your existing network infrastructure and server configurations making customer's loyal to them for future work.  In the cloud you only need a web browser so the customer is more likely to choose the cloud software expert over their existing consultant.
4. For every $1 customers spend on Microsoft enterprise licensing fees, they spend $8 with consultants and channel vendors customizing Microsoft's tools or integrating other products.  This ecosystem works well with an on-premise model that requires physical management and integration of systems.

Bottom line is that, until forced to change, existing consultants and resellers will continue to focus on what makes them the most money which is traditional on-premise systems.

The challenge for Cloud Computing focused vendors like us is to constantly find new customers because the  recurring consulting dollars for us are much smaller.  However, we're 100% committed to cloud solutions because fundamentally it is the best solution for the customer.

We love our work because we're blazing a new trail and every day making our customer's extraordinarily happy with moving their business to the cloud.