The power of cloud integration for business IT systems

Before cloud computing existed, data used to reside in individual stores, on different computers, and sometimes within very different ecosystems. Users would have a record for a client in accounting, another in the order entry system, and another in a database of leads. Even emails were hosted on individual machines with only a local access point. To make matters even more complicated, none of these systems would automatically synchronize or intercommunicate; it was a virtual mess!

Thankfully many business systems today operate in the cloud allowing users to, for example, pull emails from a customer relationship management (CRM) system (like Copper) and with a single click, dial a contact via RingCentral which logs the interaction for productivity reporting and follow ups. Since data now has the ability to flow freely between software, it doesn't make sense for it to live in individual stores any longer. Think of software integration like bridges in a city, allowing traffic to flow freely from one place to another.

Our team at Interlock IT advocates a simplified workflow which eases integration between all of your business systems – phone, email, and software. For instance, allowing calls to be logged in your CRM both in and out of the office, and emails automatically synced to client records in your CRM and accounting software. Our skilled team can perform custom integrations with many other solutions that we may not necessarily resell. Our use of Google App Engine instead of hosted servers and the pervasiveness of modern Open API's with cloud software means integrations are low cost, secure, reliable, and near realtime. Gone are the error prone days of file exports to hard drives and batch import processes that frequently failed due to data structure changes. Modern API's flow through the software business logic layer to prevent issues like posting unbalanced accounting entries. Database or file level integration methods of the past often required duplication of this critical error checking logic and would fall behind as the core software business logic changed.

To illustrate an example of cloud integration, we use Hubdoc to automatically push our monthly phone bill to Xero which codes it to the correct expense account. It attaches the pdf image of the invoice and also saves a copy to our Google Drive where we can take advantage of the world's best search engine to instantly find it again. Enabling auto-pay with our provider allows us to simply let Xero's automatic downloading of bank transactions find the matching payment and mark it as paid. There is zero traditional human data entry required, which in return allows us to use that time towards more important tasks like following up with our customers.

Unfortunately many businesses still use obsolete (non-cloud) IT software that is inherently inefficient and expensive. Even custom integrations of legacy software is generally designed hastily to fill a need but isn't a permanent fix. This usually involves data that is only accessible from one computer and often by only one user at a time, not remotely and collaboratively. In the era of cloud computing, these sort of 'patch-ups' aren't necessary. Cloud computing has opened the doors for powerful software integrations that yield far superior results when it comes to productivity and efficiency. If there's a cloud application that your business needs to integrate, our team is ready to design and deploy it. Contact us today to find out more about how you can unify your workflow and improve your business IT system!

The road to G Suite - A quick overview of the transition

G Suite offers many advantages as a professional productivity suite. Some notable ones are collaboration, uniformity, integration to other platforms, ease of access, and ease of use. This post aims to highlight some of these advantages and keys to establishing a successful implementation. Administrators and pilot users are certainly familiar with the time and effort it takes to teach end users a new software. Thanks to Google's focus on usability and user experience, G Suite is one of the easiest productivity suites to learn.

Globally welcomed and renowned, Google's software has become widely used and accepted by businesses and consumers alike. With over 1 billion monthly active Gmail users, folks have been exposed to at least one other Google product, such as Drive, Calendar, or Hangouts. Even if you haven't used many of the applications, just being exposed to them gives you a baseline of familiarity and eases the learning process. It's also very likely that your end users may already be using G Suite applications like Docs, which means they probably require minimal user training and can focus on more important tasks.

We live in a fast-paced business world which requires us to have tools that are easily accessible. Unfortunately many end users still believe business software can only be accessible on one specific platform and on one specific device at a time - those days are long gone! Google understands access needs vary from user to user. Some prefer a specific OS (Windows, Mac, or Android) and others prefer a specific device such as a laptop, desktop, or tablet. Because G Suite is cloud based and cross platform efficient, it can be accessed from any user’s preferred software and hardware configuration. Undeniably a familiar environment helps speed up the learning and work process.

Although G Suite is easy to use we sometimes find end users to still be mildly resistant to change as they're already comfortable with their current workflow. To ease the process, we recommend the following:

Make the announcement: of course it's best to let everyone know that changes will be occurring to improve their workflow and performance. Consider having the changeover announcement made by a high ranking person in the organization to help ensure users read their communication instead of just deleting it. Announcement of the change will collectively get the team aware and curious of what's to come.

Prepare for the change: implementation of a new platform brings with it some challenges and is not a short term matter. For example, changes to company policies may occur as the team gains access to the plethora of G Suite features. In order to ease user concerns, we recommend gradual adoption. There should be a clear plan for what changes to policy and workflow are needed over a clearly defined time frame. A well planned and communicated migration helps make transitioning easier on both your IT staff and your end users.

Educate everyone: hesitation should be expected and worked with. As mentioned before, many end users already have familiarity with and use Google products in their personal lives. Leverage this into showing them all the benefits G Suite has to offer. Organize training around teams with users that encourage learning on their own by using the system. InterlockIT provides in depth training on all G Suite products - get in touch here. Consider the advantage of G Suite’s cross platform capacity by allowing users to learn on hardware/software that they're comfortable with (if this is applicable) as it can quicken the learning process. We recommend Google's Chromebook to simplify workflow and easily administer your team.

It's understood that transitioning to a new productivity platform brings with it challenges that have to be properly addressed, but by putting user concerns at ease, having proper training, and a clear plan of action for implementation, your switch to G Suite should go smoothly and be viewed as an opportunity to grow and streamline your workflow. To learn more about migration services and G Suite deployment, contact our InterlockIT team today!

Why you should use a Google Cloud Partner!

More than 5 million businesses use Google's collection of productivity apps known as G Suite (formerly known as Google Apps for Work) and over 5,000 businesses sign up every day. With such a large and growing user base, Google relies on partners like Interlock IT to provide customer relationships and expertise, personalized outreach, and a broad range of services to users. Partners like us also provide essential services that allow users to take maximum advantage of G Suite, ease their initial setup and assist with migration, customization, and the general user experience.

Our team at Interlock IT helps companies move to the cloud to streamline productivity, user experience, and cost. As a G Suite reseller we manage hundreds of global G Suite customers and are occasionally asked what the benefits are of partnering up with a reseller. There are many reasons why it's useful--and in many cases better--to have a reseller manage your G Suite domain. Here are just a few:

Data Migration and Deployment
As the first Canadian Premier Google Apps Partner, Interlock IT has a highly experienced and dedicated team to lead your transition to G Suite. Our deployment team addresses all migration needs, including deployment, integration, and adoption. Our team is here to ensure that your business has a smooth and seamless transition without any downtime or data loss. All data from legacy systems are safely transferred with utmost care. In our almost seven years of moving hundreds of customers to G Suite, we have not once experienced a lost email or file - you're in safe hands!

G Suite Integrated Add-ons
With our large customer base we have lots of hands on experience with G Suite integrated add-ons to cover your needs in any situation. Need to manage leads, contacts, and drive sales results with Solve CRM or Copper CRM? Want to replace your on premise accounting solution with Xero? Need time sheets, expense reporting, and online/automated credit card billing with Freshbooks? There is a wealth of 100% web browser based cloud software solutions available that deeply integrate to G Suite, eliminating separate login/passwords, and much more.

Support
Although G Suite includes free Google support, Google support reps are unfamiliar with your company and business needs. Compared to Google support, our smaller and agile team understands and builds rapport with our customers on a deeper level, maintaining a healthy customer relationship to quickly and efficiently resolve tier 2 support issues. We're a simple phone call or email away and can even submit/escalate support requests to Google on your behalf accordingly so you can focus on running your business.

Training
Many businesses don't leverage the full potential of G Suite until their users have received adequate training. With our engaging G Suite training sessions, we can demonstrate the features and best-practices of the Google experience. Our G Suite Certified Deployment Specialists stay up to date with the latest improvements and upgrades to provide a wide range of rich content training for all G Suite applications including Gmail, Calendar, Docs, Sheets, Slides, and Google Drive. For businesses that prefer to maintain their own infrastructure, we also train IT administrators on Google's Admin console for fine-grained admin controls, audit reports, eDiscovery, and custom application development.

Custom App Integration
Every business has its own unique needs, and in some cases the out-of-box solution doesn't cover all the bases. Our team has ample experience with designing and integrating custom applications with G Suite. For example, Blink Reports is a product we created to bridge the gap between Google Sheets and Xero to allow Xero customers to build financial reports, charts, and virtual dashboards connected to their live Xero data. Need standardized signatures? Need to synchronize G Suite users with your school administration system? These are just a few examples of solutions we've custom built for our customers. If there's a cloud application that your business needs to integrate with G Suite, our team is ready to design and deploy it!

Among the many advantages, these are a few key benefits of running your business with a Google Cloud Partner. With a reseller like InterlockIT, you're not only getting powerful world class collaborative G Suite tools, you're also getting many years of experience providing cloud-consulting, on-going technical support, and domain management. Contact us today to purchase your G Suite subscription with InterlockIT! It's quick, simple, and you'll thank yourself later!

The best cloud accounting solution for small businesses!

Nowadays, having a reliable IT system in place is imperative for an efficient business workflow. As cloud experts, we've found early on that cloud computing is an integral part of having your IT system work for you, and not the other way around. Cloud email, cloud collaboration, cloud storage, and even cloud accounting are what make up a powerful, productive, and efficient IT system.

Although our founder has a deep passion for wielding cloud technology, by trade he is a Chartered Professional Accountant and a Certified Management Accountant. Both technology and accounting overlap in our world and we're often asked this question; what is the best cloud accounting solution for small and medium sized businesses?

The quickest answer; Xero.

As cloud strategists, we find accessibility is key when it comes to data and management. Xero, along with other cloud solutions, is built around the idea of accessibility. Cloud technologies enable everything to work faster and more efficiently. Even large banks and financial institutions are starting to use cloud storage for their data storage needs over their traditional data centers. With cloud accounting software like Xero, small businesses can do everything, including easy invoicing, inventory, multi-currency reconciling, source document attachment, purchase orders, cash-flow management, and much more. The ability to have these features fully accessible, from virtually anywhere, is a huge plus for small and medium sized businesses. Learn more about Xero features here: https://www.xero.com/ca/accounting-software/

Xero has been at the forefront of cloud accounting for a very long time. It's one of the easiest online accounting systems and offers great convenience for its users without compromising on key features that are normally found in legacy accounting software. It has become one of the fastest growing cloud accounting companies in the world, with a subscriber base of over 700,000, contributing a total life-time value of $1.5 billion. Their success is due to their loyal small business customers across 180 countries. Xero intelligently takes advantage of cloud technology which allows them to innovate faster than ever before and pushes them into new geographies.

There's no doubt that Xero is well on it's way to hitting the billion dollar annual revenue mark with it's rapid growth, making it a top choice for those looking for the perfect cloud accounting solution. Interlock IT is a Certified Xero Partner and a Certified Xero Development Partner. We'll make your transition to Xero painless and can even assist you with custom Xero reports and integrations. Give us a call and let us know what you're looking to do with Xero. We're more than happy to assist! We'll even provide a free Xero trial account; just fill out our contact us form and mention this post in the comments.

If you've adopted Google Apps for Work, we've created Blink Reports for Xero. Blink Reports is the only Google Sheets add-on that allows Xero customers to build financial reports, charts, and virtual dashboards connected to your live Xero data. Contact us today to discuss with us your cloud accounting needs!

The Cloud Powerhouse

We like to think cloud-technology users understand the power and security Google Apps can bring to their daily workflow. As industries evolve, so do the trends in user interaction with technology. Cloud adopters understand that IT systems don't have to be complicated, difficult, and expensive. Solutions like Google Apps empowers companies to grow at unforeseen heights and we find cloud adoption increasing more than ever, especially in fast-growing companies and startups.

Interlock IT recently had the pleasure of leading a Google Apps implementation for Imaginea Energy - a Calgary based oil and gas company. As Imaginea grew, they recognized their legacy storage, productivity, and email tools didn't reflect their open and transparent culture. Their closed environment made it difficult to collaborate together beyond very small teams so they started to look for a solution that was robust and powerful enough to mirror their vision. Google Apps for Work was their answer.

Within as little as four weeks, Interlock IT helped Imaginea Energy migrate email to Google Apps and transform into a highly productive and collaborative workplace. Flexibility to work remotely also allowed their employees maximum autonomy. Collaboration became seamless with Google Docs, Sheets, Slides, and Forms. Working offline became a possibility with immediate syncing upon network connectivity and Google Hangouts saved significant travel costs, enabling teams to spend more time on-site and less time driving. Since the implementation, Imaginea has become unstoppable and continues to grow rapidly.

Interlock IT loves saving customers the headaches and costs that accompany clunky outdated non-cloud platforms, and as anticipated, Imaginea was able to cut their IT costs in half! Interlock IT helped strategize the move of their legacy oil and gas applications from their traditional on-premise Windows servers to virtualized Windows servers on Google's Cloud Platform. Just see what Greg Bennett from Imaginea had to say, "At Imaginea, we defy industry stereotypes by focusing on Planet, People and Profit together. When you set out to reimagine an industry like oil and gas, achieving that vision is only possible with the right people and the right tools. The Interlock IT team led us through a smooth transition to a powerful, cost-effective, and secure collaboration suite. With Google Apps, we’ve set course to truly transform our business and the energy industry." Be sure to check out Greg's full blog post on the official Google for Work blog.

In recent years, the use of Google Apps has been growing steadily and capturing large chunks of the market. Businesses as well as consumers are increasingly considering Google Apps for meeting their productivity and collaboration needs. It's no secret that the markets are flocking to Google Apps and chances are that even your business or organization already uses at least one cloud-based application. Why not give Google Apps a try? As cloud experts, we've witnessed the repeated success of companies that embrace the Google platform. Industries ranging from energy to education and beyond are aware of the potential Google Apps brings to their respective trade. Contact Interlock IT today to learn how Google Apps can revolutionize your business workflow!

Googlization of Education

Google Apps for Education (GAFE) has taken the K-12 system--and even post-secondary education systems--by storm. It's a core suite of productivity applications that Google offers to education institutions for FREE, allowing them to offer more productive, collaborative, and efficient learning experience. GAFE is more than just Gmail, Calendar, Drive, Docs and Sites. It includes dozens of other collaborative tools supported by Google such as Classroom. Everything is in the cloud which means that creations can be accessed from any device with an internet connection.  

The new generation of students don't install desktop software to check email. In fact, email is barely even used by teenagers. The majority of top 100 educational institutes have already adopted Google Apps which has seeded the next generation of works. GAFE is growing rapidly with currently more than 50 million users, and is anticipated to reach 110 million users by 2020 according to PR Newswire. 

Here are a few Canadian schools that have already upgraded:

• Edmonton Schools (roughly 90,000 users)
• University of Alberta
• Wilfred Laurier
• Lakehead University
• Nipissing University
• University of Windsor
• McMaster, Mount Royal, Trent, Ryerson, Prince Edward Island, Saskatchewan, Ottawa-Carleton School Boards, Memorial
• Calgary Board of Education
• Greenwood College
• Upper Canada College
• Lakefield College
• York School
• Royal St. George

Google Apps for Education isn’t just about the core education services, it's a complete suite of communication and collaboration cloud applications. Although collaboration isn’t new to schools, the GAFE approach enables students and teachers to drop legacy desktop software and work together in a much more effective and productive way. For example, teachers don’t have to collect giant stacks of assignments to haul home; everything is online. Furthermore, the teacher’s comments can be placed in-line on the assignment in question, allowing students to quickly and effectively assimilate the feedback.

Google Apps for Education is leading the way for schools who are changing the way they think about education and technology. Chromebooks, for example, are fast, low-cost, easy-to-use notebooks that meet the requirements of most students. With more student-owned devices coming into schools every year, and with the conversion from wired to wireless access, it's vital that students are equipped with a consistent set of learning resources anytime, anywhere. By providing students with access to GAFE, new teaching and learning workflows can be developed and adopted to support student learning anytime, anywhere with single sign on access.

With an already huge and expanding market, coupled with an all-accessible powerful app suite at a low cost, it's easily a winning combination. Google Apps for Education is seeing an explosive surge in user growth, with schools maturing into much more advanced and collaborative learning institutions. Contact our InterlockIT team today to learn how to increase the retention of your staff and prepare for tomorrow's generation of students and teachers with superior technology.