G Suite Series: Google Keep

Working in a fast-paced environment generally means keeping up with little notes, reminders, and task lists. That's why Google created Keep. Simply put, Google Keep is the ideal tool to collect and manage work-related and personal notes. These notes can be in the form of a list, a reminder, or even a drawing. It's a versatile yet highly underrated tool that we hope to shed some light upon.

Available to G Suite users with Google Drive since 2013, Keep was made to assist employees capture their thoughts, ideas, action items, and more in one easy-to-access place. Just recently Google announced that Keep is now a G Suite core service when used within a domain, and it has been added to existing G Suite agreements for most customers. Additionally, Keep is now accessible in Google Docs, so employees can easily revisit and repurpose their notes. This not only recognizes Keep as an integral part of G Suite but also aims to get users to actually utilize this tool to make their work more easier and efficient.

You can now expect the same level of technical support and service level commitments as any other core G Suite service. Here are some key benefits that Keep users will see:

• Content will be handled as specified in your G Suite agreement
• Keep will be compliant with the terms, conditions, and service levels defined in the G Suite Technical Support Services Guidelines and the G Suite Service Level Agreement
• The tool will be added as a monitored service to the G Suite Status Dashboard

Like the original G Suite applications your domain uses, Google Keep is now given the same level of admin control for your organization. This means, admins will have the ability to turn the application on or off for their domains. These improvements don't just apply to admins however, end users can now view and create Keep notes directly within Google Docs on their browser. To do this, simply select 'Keep notepad' from the tools menu to pull up a sidebar containing all your notes from Google Keep. You also get the option to search, edit, and drag and drop your notes into your document or create a new note in your doc by simply highlighting the relevant text, right-clicking, and selecting 'Save to Keep notepad'. Creating a new note from scratch is easy, just start typing in the “Take a note...” box in the notepad. All the notes you create while in a document will be added to a “related” section within the sidebar and when you then view those notes in Keep, they will include a link back to the document in which they were created - it's beautiful.

Google Keep is a subtle yet powerful tool that can add increased value to your workflow. With the Keep mobile app (available on Android or iOS), rich features like word transcribing allows you to speak a voice memo on the go and have it automatically transcribed. You can also grab a photo of a poster, receipt or document and easily organize or find it later in search. 

Keep was designed to contain the clutter of digital workspaces into one easily accessible and organized place. It's easy to focus on the larger tools we use day to day, but it's important to keep in mind that it's the more subtle and less recognized tools that ultimately give us the breathing room we need to maximize our efficiency and time. Google Keep is that sort of 'pocket-knife' tool that comes in handy every now and then. It's the perfect co-application that now works even better with your main G Suite apps.

Check out the Keep page to learn more about Google Keep and be sure to get Google Keep on the Chrome web store. Contact us today to learn more about how Keep and G Suite can optimize your company's workflow.

Google Drive files - How to transfer ownership

If you create a file in Google Docs, Sheets, Slides or upload a file into Drive, you are the 'owner' by default. What does this mean? There are essentially three kinds of users in Google Drive: owner, editor, and viewer. Although most users are able to view and edit a single document, there can only be one individual owner at a time. Being an owner of files, even pdfs or other other file types, counts against your 30 GB quota if you are on regular Google Apps (not unlimited) - this is a good enough reason to transfer ownership of files to stay under your storage limit.  Here is a chart outlining each type of user-privilege in Drive and what sets them apart from one another:

As illustrated in the chart above, the highest right an owner has over their files and folders is the ability to delete and transfer ownership. There are two kinds of ownership transfers: transferring ownership of single documents and transferring ownership of all documents collectively.

Transferring ownership of single documents in Google Drive

1. In Drive open the Doc, Sheet, Slides, file, or folder that you'd like to transfer the ownership of.
2. At the top right corner of the screen click the blue Share button as shown in the image below.

3. Click Advanced in the bottom right of the sharing box.

4. Type the email address of the person you want to transfer ownership to and click OK. (You can choose to send them a notification by checking off the Notify button)
5. Once their name appears under 'who has access', click the 'Can edit' drop down menu next to their name and assign 'Is owner'.

6. Click Done.

Transferring ownership of all documents in Google Drive: 

If you're an administrator for your Google Apps domain, you can transfer ownership of all documents in Drive from one user to another. Being able to transfer ownership of all documents can be useful in the event of an original owner leaving the organization. It's important to note that once a user is deleted from the domain, their documents cannot be transferred. The good news is that administrators are able to restore the account for five days and transfer the documents that way.

1. Sign-in to the Google Admin console.
2. Go to Apps > Google Apps > Drive.
3. Click Transfer Ownership.

4. Complete the Document ownership transfer section:

5. In the Form field, enter the username of the current owner and select the user's domain.
6. In the To field, enter the username of the new owner and select the user's domain.
7. Click Transfer documents to save.

Once this is done, the newly transferred documents are automatically organized in a single new folder, titled with the previous owner's email address, in the new owner's Drive. The original owner will maintain editing privileges until their account is deleted or their edit permissions are revoked.

You can find additional details directly from Google's support page. If you need assistance, training, or support for you Google Apps, be sure to contact our InterlockIT team!

Google FTW! - Why you should go all cloud

One of the most important decisions a business needs to make when switching from a legacy email system to cloud-based email is whether or not to support the variety of different operating system and email client combinations that require unnecessary amounts of troubleshooting. These legacy clients can chew through cost savings from the initial changeover in a matter of weeks while IT staff work out syncing problems, broken updates, and other issues that crop up all too often.

With a true cloud-based solution like Google Apps, there's no need to worry about whether a new update to the platform will break compatibility for anyone since everything runs simply within a browser window. If you have a browser, which is pretty much anywhere on any device nowadays, you have your business at your fingertips. While Google Apps does offer support for traditional email clients such as Outlook, Mac Mail, and Thunderbird, use of these applications limits both the overall ability and feature set of the robust cloud system. It's unwise to overlook the versatility of using the entire Google ecosystem together, as doing this hinders productivity and restricts a business' potential.

If you're a Google Apps user, all your work is automatically saved in the cloud. You have access to your email, calendar, contacts, documents, sites, and are able to work securely, regardless of where you are in the world or what device you use, as long as you have an internet connection. There's offline integration as well so you can view and edit your files even without an internet connection. This empowers you and your organization to be productive from virtually anywhere on almost any device. You can attend a meeting from your kids soccer game, edit a spreadsheet on a flight, or respond to an email from your local library's public computer - Google Apps makes it easy to stay connected to projects you're working on and with the people you are working with.

Ask yourself if your current legacy system is working to your advantage? How can you improve your IT infrastructure? Google Apps let you work faster and smarter by making it easy to collaborate with employees, partners, vendors, and customers. For example, you can edit and share all your files including docs, sheets, and slides in real time, saving you from emailing multiple versions. Google Apps also saves you the costs you would pay to purchase, install, integrate, maintain, update, and troubleshoot legacy systems. When everything is in the cloud, it simply just works!

We at InterlockIT have certified Google Apps Deployment Specialists and thoroughly understand how to get your IT solutions to work for you! We provide deployment management, technical setup, data migration, user training, system integration, custom scripting, support, and best practices to make the Google experience work efficiently and effectively for you. Contact us today to book your ticket to the cloud!

Go paperless! Lighten your business load

You may start off with bank statements, letters, receipts, business transactions, and inventories only to find that you've collected a stack of folders which eventually turn into a shelf full of boxed paperwork.

Well, what if you could evaporate all that weight up into a cloud and reference it at your fingertips, whenever, and wherever?

Thanks to technologies such as Google Drive, going paperless can really help your business. It not only helps clear cluttered workspace in the office, but also saves money and eases your business' environmental footprint. (Not to mention less trips to the printer too!)

Here are a few practical reasons why you should go paperless with Google Drive:

• Security and Focus: You no longer have to worry about losing or misplacing your documents. No more distractions on your desk

• Space: Enables you to save valuable office storage space. 

• Mobility: Allows you to have access to all your documents in one place even outside the office. 

• Time: Saves valuable time.

• Money: Save costs ranging from printing paper, photocopying, and printer maintenance.

• Recovery: Disaster recovery.

• Peace of Mind: Ensures security and privacy.

Of course, all you need is Google Drive with an account and a scanner. You can also use Android/iOS smartphones or tablets to upload files as PDFs. Here are some Epson scanners that can scan directly to Google Drive with a couple of button clicks!

Google Drive uses OCR (Optical Character Recognition) for easier search results once documents are uploaded to the Drive. Essentially, Drive turns all your scanned documents into searchable text for easier future referencing. OCR also enables you to save time by dismissing you from specifically naming saved uploaded documents. Instead, all you have to do is search a key word or tag from the document you wish to find and its right there at your fingertips.

Additional storage is cheap at $1.99 per month for an extra 100 GB or $9.99/month for an extra 1 TB or switch your organization to Google Apps Unlimited with Unlimited storage for $10/user/month

Drive also allows you to create and collaborate with others like share documents, spreadsheets, and presentations on the fly with complementary Google Docs, Sheets, Slides and Forms. You can even make files available offline when you are not under cloud connectivity.

You may find Google Drive for Work as one of your most valuable investments once you have made the transition to go paperless. You can work without limits. It is safe, secure reliable, easy, powerful, and built to optimize your individual and team productivity.

We have advanced to communicate paperless with instant messaging and email. Why not do the same with organizing documents and files paperless too. It's still early 2015 and not too late to save time, money, and some trees while your at it.

Going paperless is a great idea and our team here at Interlock IT will help you make paper filing a thing of the past.

Google Docs merging with Norada's Solve360 CRM

With the introduction of add-ons to Google Docs and Sheets last month, Google has greatly simplified what used to require the manual copying and pasting of Google Apps Script code.

Our most-often recommended CRM product, Norada's Solve360, has now introduced their own add-on for Google Docs that allows you to create merged documents and labels from records that already exist in your Solve360 database. We've tested it, and it works very well, with a couple of caveats. The biggest is that you can't create a form letter and mass-email it to your contacts; you can only email a merged document to an individual contact. Additionally, the merged document is attached to an outgoing email as a PDF.

Before you can start merging, you have to lay the groundwork for these new features. If your Google Apps domain is on Scheduled Release rather than Rapid Release, you'll need to manually enable add-ons for your users through your admin control panel. Next, either search "Solve360 CRM" in the add-on store or click this link to open the add-on's page. Click the  button in the top right-hand corner of the page, follow the prompts, and the add-on will be installed for you, though it could take up to an hour if you're adding it to an existing document.

Note that add-ons are installed on user accounts and are not domain-wide; if you want all your employees to have access to this feature, they each need to enable the add-on.

Most often when you're merging from a CRM to generate a document, it's some sort of form letter that is semi-personalized for multiple recipients. In this case, you'll need to change the first drop-down box in the add-on control panel to "set of documents" from its default, "documents". (If you want to create a single form document, feel free to leave this setting at its default; Norada has some great help docs here that you can follow.)

This feature works best if you use Category Tags to separate your contacts into appropriate groups. For this example, we'll use our "Customer-Google Apps" tag:

After clicking "Load records", we're presented with a brief summary of the number of contacts (in this case) that we'll be merging. You can see that our category tag contains 206 contacts that match the tag "Customer-Google Apps".

Switch back to your document and write out your message. Make sure that you write it in such a way that you can simply drop your Solve360 fields in place using the "Insert fields" button to insert the appropriate Solve360 fields into your message, like the document below.

Click "Create document" and wait for the system to chew through all the records (it could take a little while). You can now view the merged document in Google Docs or download it as a PDF. To send multiple messages, open the merged document in Google Docs, select the first merge, and copy and paste it into an email.

Google Docs and Sheets add-on functionality will only grow as the services become more full-featured, so if there's something you want to do with Google Docs that you couldn't in the past, check them out.

There are already dozens of add-ons available and they've only been around for a month!

Chrome web browser print preview problem, and why you need .NET Framework

Google’s Chrome is now the most popular Web browser worldwide, surpassing Microsoft’s Internet Explorer for the first time in May 2012 according to StatCounter.

We’ve run into an issue several times wherein a user will attempt to print a web page or document using Chrome’s default print preview rather than the standard Windows print preview screen, but upon actually sending the job to the printer it simply vanishes. Chrome thinks it’s printed the job and so keeps on going but the job is never actually delivered to the printer. Another variation of this problem is one where the user will try to print a document or web page but Chrome simply doesn’t load the print preview properly and the job can’t be sent to print at all.

Keep in mind that this issue only applies to systems running Windows XP.  Newer machines running Windows Vista and Windows 7 do not experience this problem.

There’s a simple fix for this issue and it comes in the form of Microsoft’s .NET Framework. Downloading and installing the latest version is always recommended anyway (just like Windows Updates!), but for systems that are running outdated versions of .NET (older than 3.5), this issue will nearly always crop up. The most up-to-date version Microsoft has published is .NET Framework 4.5, but the issue is resolved with version 3.5. Downloading these, or newer, versions of the .NET Framework will resolve the printing issues, and users should be able to print from Chrome as they would from any other web browser.

Now that you've got Chrome working properly, the next step might be taking a moment to think about retiring Internet Explorer...

The rumours were true... Announcing Google Drive

On April 24th Google announced Google Drive, a new way to access and share all your files and folders, at any time and on any device.  Google Drive replaces and enhances what you know today as your Google Documents List.

Google Apps users now have a fantastic alternative to other cloud storage solutions like Dropbox, Egnyte, and Box.

An immediate benefit to Google Apps customers is that your 1 Gb non Google Docs storage limit has been expanded to 5 Gb.  The storage of Google Docs format files is still unlimited.

Effective this week Google Apps Resellers like us can sell you Google Apps domain licenses for additional storage that you can then assign to specific users.  Pricing starts at $4/month for 20 Gb.

Think of Google Drive as your personal stash of files and folders that follows you wherever you go - it lets you keep everything and share anything. With Google Drive, you can access files, folders, and Google Docs from a web browser or any device where you've installed your Google Drive.

Your Google Drive is in the cloud, but you can also install the desktop and mobile application to access your files from your computer, smartphone, tablet, or other Android or iOS mobile device, in addition to the online interface at drive.google.com. Google Drive's built-in sync capability ensures that your files, folders, and Google Docs are the same on all your devices.

To try it out visit drive.google.com/start

Note that currently only rapid release domains will see Google Drive.  Scheduled Release domains will see it in Phase 2 for which a timeline has not yet been set.

Contact us at Interlockit.com if you'd like assistance with configuring Google Drive, purchasing licenses, or understanding better how this might help your business eliminate file servers completely!

Google Docs for your iPad vs iCloud

I've led a few iPad training classes for the Toronto/Mississauga branch of a company with 75,000 users on Google Apps.  They've been lots of fun because gadget guys like me that love to figure out cool ways to get things done get paid to show our tricks.

A common question is how do I easily sync presentations, pictures, pdf's, and documents from my desktop to my iPad and back again with iTunes or iCloud?  Well, don't...  It's easier to use Google Docs to store all your files in the cloud so you don't have to remember to sync and fiddle with iTunes

When you open for example a Microsoft Excel spreadsheet on the iPad from your Google Docs the Google servers automatically image it and display it.  At the bottom you can tap on Download to open the file in your iPad's viewer instead.

Not sure how to access your Google Docs from your iPad?  Install the Google Search App and it provides you with convenient icons to access your Docs, Photos, etc.

With more downloads than Angry Birds, Keynote for the iPad is an extremely popular application.  If you need to import Powerpoint presentations into Keynote for offline presenting first upload them to Google Docs from your desktop and make sure you don't convert it to the Google Presentations format.  On your iPad from Safari (not from the Google Search Apps embedded browser) visit http://docs.google.com.  Open the Powerpoint presentation from your Google Docs, scroll to the bottom and tap the Download link.  Now watch the top right for a black bar to appear with a button to open in Keynote.  If you miss it tap just below the standard Safari grey bar.  Click open in Keynote.  Viola, your presentation is now imported into Keynote and ready to go; no need to sync with iTunes or be anywhere near a computer.

Stating the obvious for regular Google Docs users now... but it's even better when you do everything in Google Documents, Google Spreadsheets, and Google Presentations format because team members can all collaborate on the document at the exact same time.  iPads can even edit Google Documents and Google Spreadsheets in real time.

If your team member made last minute revisions to the Google Presentation you don't need to even ask if you have the latest version.  Just open it from Google Docs on your iPad and start your presentation.

Certainly contact us at Interlockit.com if your team could benefit from our iPad training.

Google Apps and Docs misconceptions

The Microsoft camp frequently points out how Microsoft Office has all the features that businesses want right now and therefore wants you to conclude that you don't need Google Apps, but this misses the main point; Google Docs are complementary to Microsoft Office.

Google Docs has been providing rich real-time collaboration to millions of users for nearly four years.  You can edit and share documents from the browser from anywhere in the world.  A growing number of corporations are using it as their primary productivity software but there's no need to.

Google Docs makes Office 2003 and 2007 better because you can store any file in Google's cloud and share them in their original format with anyone on the internet.  No more guessing if you have the latest version.

Google Docs represents a real alternative for companies: a chance to get the collaboration features you need today and end the endless cycle of "upgrades".

Try it out free for 30 days.  The only thing you have to lose is a server or two.

http://googleenterprise.blogspot.com/2010/05/upgrade-here.html