Google Calendar Exporting / Importing

Google to Google Calendar Migration

In some scenarios it is necessary to migrate Google Calendar data manually between two Google accounts.

Usually, this is very simple.

Exporting from Google Calendar

1. Open Google Calendar on the source account
2. Go to Calendar settings > Import & Export
3. Click Export, and a ZIP file with all calendars will download to your computer
4. Extract the ZIP file, noting there is a separate .ics file for each calendar

Importing to Google Calendar

1. Open Google Calendar on the target account
2. If they don't already exist, create an appropriate target calendar for each calendar you will import to this account. Note, often you may not want to bring the primary calendar of the source account into the primary calendar of the target account.
3. Go to Calendar settings > Import & Export
4. Select the .ics file you intend to import
5. Select the appropriate target calendar
6. Click Import

Dealing with large calendars that fail to import

In many cases, a larger calendar will fail to import. This is because of limitations in Google Calendar's import capabilities. The solution is to manually divide the .ics file into several files, importing each separately. Usually, if each file is under 2.5mb it will import without issues, but in some cases you will need to split the files smaller.

Notepad++ is used in the example below.

Open the .ics file in Notepad++ and identify the headers, events, and footers of the .ics file. The headers are every part of the file that come before the first event, and the footers are every part that come after the last event. Everything encapsulated within "BEGIN: VEVENT" and "END:VEVENT" is an individual event. See screenshot below for example of Header, Event, and Footer sections.

The concept of splitting the file is quite simple. We want to create multiple files with the Header and Footer sections intact, while splitting the event content across each of our multiple files, keeping each individual event intact. This is where Notepad++ comes in handy, since it gives you a line reference to the left of each line, so you can keep track of which events you are including in each file.

These example instructions assume you want to split a single .ics file into 2 files:

1. Open the original .ics file and identify the headers.
2. Create two new blank .ics files (name them appropriately to keep track of them) and paste the headers into each file.
3. From the original .ics file, select roughly the first half of events by starting at the first line with "BEGIN:VEVENT" and choosing a line that contains "END:VEVENT" somewhere near the middle of the file. Copy-paste this into the first new .ics file.
   
4. From the original .ics file, select the next half of events after the data you copied, which should be the next event beginning with "BEGIN:VEVENT" all the way to near the end of the file, the last line that contains "END:VEVENT". Copy-paste this into the second new .ics file.
   
5. Open the original .ics file and identify the footers.
6. Copy-paste the footers to the end of each of the new .ics files.
7. Save both of your new files and proceed to import them one-by-one.

If you have questions or if you would like someone from our team to handle this for you, you can fill out this form.

Go paperless with the Google Drive App on your smartphone

Scan with the Google Drive App and go paperless

Is your wallet or purse stuffed with various receipts you need to later organize and expense or post into your accounting software? Have you lost important receipts? Do you put documents or receipts into an envelope or tray for your accountant?. With the Google Drive app, you can create a paperless electronic workflow and gain the peace of mind of never losing receipts or documents again.

After scanning a file, Google Drive will automatically index all text (and images), for easy searching. Google Drive is scary smart at searching your pdf file and image contents using machine learning and Optical character recognition (OCR). Google is a world leader in machine learning technology so Google Drive’s ability to recognize images that contain a dog or a brand of car for instant search results constantly improves.

The power of cloud integration for business IT systems

Before cloud computing existed, data used to reside in individual stores, on different computers, and sometimes within very different ecosystems. Users would have a record for a client in accounting, another in the order entry system, and another in a database of leads. Even emails were hosted on individual machines with only a local access point. To make matters even more complicated, none of these systems would automatically synchronize or intercommunicate; it was a virtual mess!

Thankfully many business systems today operate in the cloud allowing users to, for example, pull emails from a customer relationship management (CRM) system (like Copper) and with a single click, dial a contact via RingCentral which logs the interaction for productivity reporting and follow ups. Since data now has the ability to flow freely between software, it doesn't make sense for it to live in individual stores any longer. Think of software integration like bridges in a city, allowing traffic to flow freely from one place to another.

Our team at Interlock IT advocates a simplified workflow which eases integration between all of your business systems – phone, email, and software. For instance, allowing calls to be logged in your CRM both in and out of the office, and emails automatically synced to client records in your CRM and accounting software. Our skilled team can perform custom integrations with many other solutions that we may not necessarily resell. Our use of Google App Engine instead of hosted servers and the pervasiveness of modern Open API's with cloud software means integrations are low cost, secure, reliable, and near realtime. Gone are the error prone days of file exports to hard drives and batch import processes that frequently failed due to data structure changes. Modern API's flow through the software business logic layer to prevent issues like posting unbalanced accounting entries. Database or file level integration methods of the past often required duplication of this critical error checking logic and would fall behind as the core software business logic changed.

To illustrate an example of cloud integration, we use Hubdoc to automatically push our monthly phone bill to Xero which codes it to the correct expense account. It attaches the pdf image of the invoice and also saves a copy to our Google Drive where we can take advantage of the world's best search engine to instantly find it again. Enabling auto-pay with our provider allows us to simply let Xero's automatic downloading of bank transactions find the matching payment and mark it as paid. There is zero traditional human data entry required, which in return allows us to use that time towards more important tasks like following up with our customers.

Unfortunately many businesses still use obsolete (non-cloud) IT software that is inherently inefficient and expensive. Even custom integrations of legacy software is generally designed hastily to fill a need but isn't a permanent fix. This usually involves data that is only accessible from one computer and often by only one user at a time, not remotely and collaboratively. In the era of cloud computing, these sort of 'patch-ups' aren't necessary. Cloud computing has opened the doors for powerful software integrations that yield far superior results when it comes to productivity and efficiency. If there's a cloud application that your business needs to integrate, our team is ready to design and deploy it. Contact us today to find out more about how you can unify your workflow and improve your business IT system!

Fluidly Send Mails in Gmail By Mentioning Your Contact With The @ Symbol

If you're used to tagging your friends on Facebook, Twitter, or Instagram by typing @ + <your friend's name>, then surely you'll like this new feature in the New Gmail. When writing an email, you can mention your contact by typing the @ symbol and then the name of your correspondent in the body of the email.

Gmail will show a list of contacts as you type the name, and you can use the Up or Down arrow key and hit Enter to select the contact. The name will appear as a hyperlinked text in the body of the message and populate the To: field.

This trick only works with people you've already contacted, and only in the New Gmail interface. It's still a helpful feature nevertheless.

G Suite admins can enable the New Gmail in the Admin Console:

1. Go to Apps > G Suite > Gmail.
2. Under User settings, scroll down to "New Gmail Early Adopter Program" and select "Allow my users access to the new Gmail UI and features".
3. Save.

G Suite users and regular Gmail users can opt in on the feature by clicking on the gear icon in their mailbox and then choosing the option "Try the new [Yourdomainname] Mail" or "Try the new Gmail".

If you spend your time mostly on writing emails, then this cool feature should allow you to be more productive. Go ahead, try it now!

Backup and Sync for Google Photos and Google Drive plus Google Drive File Stream for G Suite

Are you confused about which Google Drive software tools you should install on your Windows PC or Mac desktop for use with your G Suite for Business account versus your personal @gmail.com account? If so, this first in a series of blog posts is for you.

Working with files purely in the cloud like Google Sheets, and Google Docs is the ideal way to go, but often we need to work with more traditional files stored on our desktop computer like photos, Microsoft Word/Excel, and accounting data like Quickbooks.

Google Drive Backup and Sync

Backup and Sync is an app for Mac and Windows PC's that backs up files and photos safely in Google Drive and Google Photos, so they're no longer trapped on your computer and other devices.

Backup and Sync works for both Google Photos and Google Drive. It replaces "Google Photos Desktop Uploader" and "Google Drive Desktop Sync." Please ignore the click bait headlines that created fears in our customer base that "Google Drive" was going to be shut down. Backup and Sync is the replacement and is an awesome upgrade of the legacy Desktop Sync utility.

As of May 2017 Google Drive had over 800 million daily active users and hosts over 2 trillion files. That's a massive growth curve from 120 million active users in 2013. Google Drive with its lower storage costs and included suite of software is a huge long term threat to popular file sharing solutions like Dropbox and Box.Net.

Google positions Backup and Sync as being for Personal users and Drive File Stream for Business users but using the two in combination has some big benefits that we'll dive into later. Backup and sync is their consumer sync client but G Suite organizations can use it too.

Google Drive File Stream

Drive File Stream lets you see all your files in Google Drive without using storage space on your computer. It behaves much like a traditional mapped network drive letter in Windows File Explorer or a Network Share in Finder on a Mac. It's a key improvement that is allowing our customer base to ditch Windows File Shares for good. Files are streamed to your PC from the cloud on demand for use in your favourite desktop apps.

Drive File Stream includes the ability to save specific files and folders offline, including Team Drives so you can still be productive offline without installing Backup and Sync. It's simple to open files like PDF's from Adobe Acrobat Pro and Microsoft Word directly from your Google Drive. Each time you press the Save button in your favourite app your changes are synced to Google Drive in the cloud. Version management is automatic so you can always roll back to a prior revision of your file.

However, Drive File Stream does not upload your images to Google Photos nor can you tell it to automatically backup your Windows Document or desktop folder from your PC. You can read more about the differences between them here.

On our next blog post we'll dive into installing Backup and Sync for G Suite organizations. In the mean time if you have any questions or would like pricing on Google Drive please contact us at Interlockit.com!

Google's backup solution versus Crashplan from Code42 - clarified!

In a recent article by Code42 titled 'Google Drive is a Bad Backup', they attempt to explain how Drive fails as an adequate backup solution. Occasionally, we do encounter users who ask if Google Drive is a reliable solution to store all their invaluable data, and if it's necessary to consider a third party backup utility. This post aims introduces an answer and also clarify the misstatements from the Code42 article.

One thing we can all agree on; Google is constantly updating and adding improved features to it's applications. Google Drive is no different and is being upgraded into a robust backup tool. Instead of having files reside inside the Drive folder, Drive can now monitor and backup files inside of any folder you point it to. This can include your desktop, your entire documents folder, and even other more specific locations. The new feature is out in the form of a new app called Backup and Sync.

Code42 claims, "Google Drive puts the burden on your users. Files don’t just appear in Google Drive. Your users have to manually select and upload each file for sharing or saving. When used as backup, this puts a huge burden on your users. You’re asking them to stop what they’re doing, several times each day, to manually back up every new file they’ve created". This simply isn't true, Drive has auto sync capabilities that lets users choose the folders they want to sync so they don't have to select each file and upload manually. Check out this support document from Google that explains how.

Code42 goes on to claim, "Google Drive doesn’t cover all your data. Users want to back up all their files. But they only want to share some of them. In fact, some of users’ most valuable files are those they hold most closely—and are reluctant to share. Anything they choose not to manually share is not backed up and can’t be recovered in a data loss incident". Again, not true. By default nothing is shared and remains private. Users aren't required to 'share' a file in order to back it up or sync it with Drive. Files that are not intended for sharing can easily be synced and backed up into Drive. See 'change your back up and sync settings' on this support page.

Another false statement by Code42; "Google Drive makes user error everyone’s problem. Google Drive is focused on moving work forward—not going back. If a user accidentally deletes a file and doesn’t realize it in time, it’s lost forever. Worse, that deleted file is now gone from everyone’s Google Drive". Google Drive, although focused on moving work forward, also offers the chance to recover deleted files. You can do this via your trash bin. If the file still isn't visible, you can contact a Google Drive specialist from your support page (in the admin console) to assist you. Learn more about file recovery. In addition, Team Drives were introduced to allow teams to effectively collaborate on files without losing access in case the 'initial owner' of the file leaves the team. Unlike files in My Drive, files in Team Drive belong to the team instead of an individual. Even if members leave, the files stay exactly where they are so the team can continue to share information and get work done.

Google understands that users already keep their most important files and photos in different places, such as a desktop, phone, USB drive, SD card etc. It's a challenge to keep all these scattered files secure, backed up, and organized, which is why Backup and Sync was created. It’s essentially the latest version of Google Drive for Mac and PC and is an easier, speedier, and much more reliable way to protect files and photos safely in Google Drive and Google Photos. This means files are no longer trapped on your computer and other devices. Simply choose the folders you want to back up, and the app will take care of the rest!

This is a huge improvement from the previous iteration of Drive for Mac and PC but it's not perfect for businesses, which is why it's primarily intended for consumer users, for now at least. It's also important to keep in mind that Backup and Sync is not a replacement for a restore tool. If your computer crashes, you will not be able to use Backup and Sync to restore your operating system. Google recommends G Suite users to continue using Drive for Mac and PC until the new enterprise-focused solution, Drive File Stream (currently only available in Early Adopter Program), is made generally available to all G Suite domains later this year. Drive File Stream will allow users to access huge corporate data sets without taking up the equivalent space on their hard drives.

Ultimately, Backup and Sync takes the chore out of the traditional drag and drops or organizing files and folders to get them synced to the cloud. Check out Google's support page to learn more about the new app and possible uses you may have for it. Give us a shout if you'd like to learn more about G Suite and upcoming features.

Become a power G Suite administrator with this handy checklist!

G Suite applications create a world of possibilities for businesses of all sizes. They present an intuitive way of working that goes beyond simple business email systems. From real-time document collaboration to engaged video conferencing, the vast range of tools make it incredibly easy to boost user productivity and data security. With such great usability and functionality, it's imperative to understand the utility of the console that administers these powerful applications; The G Suite Admin console.

The G Suite Admin console is designed to provide administrators an easy way to add users, manage devices, configure security, and tweak several other settings. Centralized administration allows users to work efficiently and the ability to focus on more important tasks. The G Suite Admin console also provides access to advanced insights and usage reports. If configured and used correctly the console can be a powerful way for administrators to optimize G Suite for their users. With a broad array of functions (which can seem intimidating at first), we hope this short list will give you a better sense of administrating G Suite.

• Add users and manage Google cloud services
• If you're a growing company, you'll probably be hiring new staff. You can add new users via the admin console individually or several at once. Once new users have been added, they can begin communicating and collaborating with fellow users immediately.

• Add layers of security and privacy 
• G Suite provides excellent security features to protect your invaluable data. It's important to utilize features like enabling 2-step verification across your domain. 2-step verification blocks the majority of hacking methods to better protect your organizations data. If you haven't yet enabled 2-step verification, it's only a matter of time before one of your users has their account compromised. This can lead to an embarrassing email broadcast to your customer base!
• The console also provides access to user behaviour reports designed to help identify users that are disregarding security procedures. The reports show risky user actions, such as the installation of external apps that may threaten the integrity of the user's account.

• Control users' access to services and features
• Administrators can activate/deactivate or even tailor how certain services work for specific users or everyone. This means users can only see the services they have been granted permission for when signed in. For instance, you can activate Google Hangouts for your support team while exclusively allowing the marketing department to share public Google Sites. (Note: by default, G Suite applications are turned ON for all users and there is no action required to make the services available to users.)

• Use Google training and deployment resources
• To ensure a smooth rollout, be sure to use Google's learning resources that contain guidelines for in-app training. We often find frustrated users abandon the system simply due to lack of education and understanding. Adopt best practices and learn hidden, yet useful features, by utilizing the videos, tips, and guides in the G Suite learning center. The deployment site features templates for building an in-house learning center and planning a successful rollout.
• You can also set Chrome extensions for G Suite training that facilitate self-paced interactive lessons for your users. For full featured and thorough training on G Suite, we recommend getting in touch with us (Interlockit.com).

• Grant admin privileges to other IT staff members
• Share the power! But we recommend doing so very carefully and only with trusted users that are responsible for managing users, devices, and configuring other management settings. Remember, granting admin permission to a user means you are giving them access to the admin console!

• Google's mobile device management for iOS, Android, and Chrome devices
• Users by default have access to their G Suite accounts from their mobile devices. This creates the need to manage and enforce security policies to protect the user data. G Suite's mobile device management tools provide a way for admins to remotely wipe data from lost or stolen devices. Admins also have visibility on mobile audit logs that help determine usage.

• Add domains as aliases or separate entities for free
• Unfortunately many admins don't know that the admin console allows organizations to add many domains at no extra cost. Users can be linked to identities at one or multiple domains without compromising their ability to share services. Admins can also add domains separately or as a domain alias.

Still need assistance with the admin console? No problem! InterlockIT.com offers training, not only on G Suite applications such as Gmail, Drive, and Calendar, but also on the feature rich admin console for administrators like you! We're here to help you with a range of things, from deployment and migrations to training and day to day management. Get in touch with us today to learn more about administrating G Suite for your organization!

Security breach! How to prevent your G Suite domain from getting hijacked

Legacy security solutions are no longer as effective against todays clever hacking methods, and on-premise hardware can often lack sufficient scale and performance to protect internet connected application infrastructures as they grow. As more organizations move their operations online, they need a cloud-based security solution that can defend their domain, email, valuable data, and in some instances, brand image.

Lately we have witnessed increasingly clever phishing attempts in our customer base. Some of these attempts are so sneaky you'd need to do a double or triple take to notice it as a red flag. Take for example a long time customer of ours who was sent an email with an almost identical domain name (only one letter was different). The email came from the actual domain name, meaning that the hacker had invested the time and money to purchase and configure the domain with the intent to hijack the real customer domain. Luckily our customer realized it was a malicious email and immediately deleted it and reported the domain to Google.

G Suite's cloud based security protocols are top notch. Google recently added a new security feature in Gmail to warn users when responding to emails sent from an external domain and not someone in their contacts. This feature increases awareness against forged email messages, impersonation, as well as common user-error when sending mail to incorrect addresses.

When a user clicks 'reply' in Gmail, Google scans the recipient list, including addresses in CC to verify the risk level. If a recipient is external to the user’s organization, not present in their Contacts or not someone the user interacts with regularly, the warning is displayed automatically. This is a subtle, yet powerful, way to keep your users vigilant.

A valuable step to take to prevent a hijacking is to create a rule in Gmail to bounce emails from domains that have close spellings. Here's how:

1. Login to your G Suite Admin account.
2. Go to Apps ---> G Suite ---> Mail ---> Advanced Settings
3. Under the Spam Section, Blocked Senders ---> Configure
4. Enter a (very) short description for the summary of what's being blocked
5. Use an existing list or create a new list for the addresses that are going to be rejected (you can choose single or multiple domains and single or multiple email addresses.)
6. Optional; you can edit the rejection notice that the sender will receive in the blocked bounce-back (leaving it blank will use the default).
7. "Bypass this setting for messages received from addresses or domains within these approved senders lists." - this option can be ignored (defaults to being checked off, but does not matter unless a list is created or used in this section).  This option also serves the purpose of allowing exceptions that can still send (eg. malicious.ca is blocked, but hacker@malicious.ca is allowed, or malicious.ca is blocked, but hackers.malicious.ca is allowed to bypass).

As long as we live in a world of technology, attackers will always look for ways to target us. As the internet evolves, the methods and techniques used by these attackers evolve along with it. It's important to understand that vulnerabilities do exist and the best way to avoid a compromised system is to set preemptive measures like the ones G Suite offers. The challenge with web security lies in that very changing nature. True cloud solutions offer the latest and most secure methods to provide the utmost protection for your online assets.

To learn more about cloud security and G Suite, contact Interlock IT today!

Is your company domain safe from spoofing?

There's no doubt that in the last two decades email has become the backbone and primary source of business communication. Businesses rely heavily on emails to communicate internally with their own staff as well as externally with clients and partners. Gmail alone has well over one billion monthly active users. Such heavy email dependency requires immense reliability and security. Unfortunately, we find many businesses are unaware that their backend mail settings are not configured for optimum reliability and security.

When it comes to securing Gmail admin settings, it's crucial to have the correct DNS (Domain Name Settings) configured to prevent domain spoofing. What's domain spoofing? In simple terms, it's the unauthorized use of a third-party domain name, primarily in an email message, in order to pretend to be someone else. SPF, DKIM, and DMARC are all security standards followed in G Suite applications to keep your domain safe. SPF (Sender Policy Framework) records allow the user to easily identify spam messages for their domain. DKIM (Domainkeys Identified Mail) attaches a new domain name identifier and encrypts the message to validate authorization for the message, and DMARC (Domain-based Message Authentication, Reporting & Conformance) allows the user to instruct how Gmail handles unauthenticated emails coming from within the domain. These may all sound complicated but are quite necessary to keep your users and domain safe. Use the Google Toolbox MX checker to see if your domain is configured correctly. If there are issues you will see the following prompt when you run the check:

If this is what you see when you check your domain, contact us! We highly recommend using an expert to configure these security protocols as we've seen customers claim their IT staff has already set these up, only to find out later that it was configured incorrectly. This cost of properly setting these protocols up is negligible in comparison to the potential damage they prevent.

In our several years of experience, we've seen users simply don't realize the importance of having the proper DNS records set up, simply because it was not given importance or because it was too complicated for their IT staff to configure correctly. To help our cloud friends enjoy a safe and secure domain, InterlockIT will clean up your DNS records for FREE in exchange of transferring your G Suite subscription to us as your reseller (some conditions apply). It's a win win since you get free assistance to protect your domain as well as all the benefits of having a Google Cloud Partner. Contact us today and lets secure your domain!

Machine learning in G Suite - How it increases productivity

Humans have been evolving rapidly over the last few centuries; from the agricultural age, to the industrial age, to now the information age. As we evolve so do our tools and the ways we interact with them. Take G Suite for example. Just over the last few years, G Suite has evolved from more than just an email and contacts solution, it now has the capacity to anticipate your business needs and facilitate collaboration and productivity at an unprecedented level.

Formatting documents, email management, and creating expense reports. These are just a few of the common time-consuming tasks that negatively affect productivity. Time spent working on tasks that do not directly relate to a creative output is costly and is referred to as 'overhead'. Unfortunately, huge overhead is common in most businesses and hinders valuable potential. According to a study by Google in 2015, the average worker spent roughly 5 percent of their time actually coming up with the next big idea. The remaining 95 percent of the time was dissolved in the form of formatting, tracking, analysis or other mundane tasks. With all these tools and efficiencies, one would think the percentages would be reversed. To make this possible, Google introduced what's known as machine learning.

What is machine learning? Essentially, machine learning algorithms observe input examples and make output predictions based on data. In G Suite, machine learning makes your workday more efficient by handling menial tasks, like scheduling meetings, or by predicting information you might need and surfacing it for you, like suggesting Docs for example.

Ever notice how you received less and less spam over the years with Gmail? One of the first applications to use machine learning was Gmail. Historically, Gmail used a rule-based system, meaning Google's anti-spam team would create new rules to match individual spam patterns. With over a decade worth of data and using this process, Gmail improved it's spam detection accuracy to 99%! It's now one of the most secure and spam free email applications in the world. To take it a step further, in 2014 Google augmented the rule-based system to generate rules using machine learning algorithms instead. This took spam detection to another level which now allows Gmail to continually regenerate the “spam filter”, so systems learn to predict which emails are most likely junk. Naturally, machine learning finds new patterns and adapts more quickly than previous manual systems - it’s a great reason for why there are more than one billion monthly active Gmail users today!

The goal of G Suite is to help teams accomplish more with an intelligent range of applications, no matter where they are in the world. Smart Reply for example, uses machine learning to generate three natural language responses to an email. If you find yourself away from the office or time-restricted and are in need of a quick way to clear your inbox,  you can let Smart Reply do it for you. Click here to learn more about Smart Reply.

Explore in Docs, Slides and Sheets uses machine learning to eliminate time spent on things like tracking down documents or information on the web, reformatting presentations or performing calculations within spreadsheets. The whole point of these tools is to help the user accomplish more with less.

Another great example of machine learning is Quick Access in Drive which predicts and suggests files you might need within Drive. Quick Access intelligently predicts files based on who you share files with frequently, when relevant meetings occur within your Calendar, or if you have patterns of using files at specific times of the day. Using predictions based on recent Drive activity greatly increases a users productivity and efficiency for day to day work.

To learn more about how machine intelligence can make work easier, check out this video from Google Cloud Next with Ryan Tabone, director of product management at Google, where he explains more about “overhead.” G Suite was made to make businesses run faster, smoother, and more efficiently. If those are things you're looking to adopt for your organization, give us a shout! We'd love to hear from you and discuss the possibilities for you business IT solutions.

G Suite Series - Hangouts Chat & Meet

Companies understand the pain of hosting meetings with individuals outside their physical office space. Issues like weak signals, faulty plug-ins, and jammed telephone lines are often culprits for a 'less than pleasant' meeting experience.

Google understands this naturally, and innovated a solution. Their most recent update to Google Hangouts split it into two parts; Chat and Meet. Both consist of new features aimed to make the audio and visual communications between users, more convenient and direct. Chat and Meet, in a way, can be looked at as business counterparts to Google's consumer apps, Allo and Duo.

Here's what you need to know about Chat and Meet:

Hangouts Chat
If you're familiar with Slack, this is more or less Google's version of it but with superior conversation threading. Google Chat makes it easier to bring cross-functional teams together, discuss tasks that need to get done, and share collaborative work. It's designed to allow users to create virtual rooms where they can hold group conversations, and even break off into tangential threads. Available soon on Android, iOS, and web, it's perfect for practically anyone, on any device, anywhere.

Chat’s deep integration with G Suite means shared content from Drive and Docs, or photos and videos, can be viewed directly in conversations. It even includes filterable search to make it easy to find content dating back to the start of a project. The Chat platform supports a wide range of capabilities, from bots to simple scripting using Google App Script. It also integrates with third-party applications so teams can do more right from within the conversation. Chat also features @meet, an intelligent bot built on top of the Hangouts platform that uses natural language processing and machine learning to automatically schedule meetings for your team with Hangouts Meet and Google Calendar.

Hangouts Meet
The purpose of Google’s Hangouts Meet is to ease the process of starting a meeting, essentially eliminating the need for plug-ins and sign-ins. It's meant to kick-start a video conference using nothing more than a browser with a shared link, calendar invite, or an ad-hoc share. Unfortunately it's common to find cumbersome perquisites when simply attempting to join a meeting with other video conferencing software. Meet's primary goal is to make joining meetings effortless so that users can be as productive as they are when they're face-to-face.

Hangouts Meet allows up to 30 participants as opposed to only 10 in the earlier Hangouts version. What's even cooler is that with every meeting, a dial-in number containing a PIN code for instant access is provided for a frictionless experience. It's super easy to dial in from a conference room, laptop, or a mobile device using the dedicated app. Meet is available to all G Suite editions, however, the ability to create meetings with a dial-in phone number is only available in the Enterprise tier of G Suite. Here's how to manage meet for you organization and a handy cheat sheet to help you get started.

It's clear that Google is committed to building communication tools focused on the way teams work, from anywhere, at anytime. More than half of the workforce will contribute remotely by 2020, so businesses require purpose-built tools to help their employees succeed. As to why Google decided to evolve Hangouts into 2 solutions, it's probably an aim to deliver an easier approach for the two main entry-points that customers adhere to; collaborative messaging and video meetings.

Click here to see what you can do with the newest features of Hangouts. To learn more about Hangouts Chat or Meet, get in touch with us today!

An easier way to login to G Suite

Google is soon rolling out a noticeable update to your sign-in page to give you an improved experience to securely sign in to your accounts. The purpose of this new design is to make browser sign-in flows consistent across computers, phones and tablets. Here's what it will look like on your desktop:

We find some G Suite users complain about an inconsistent login experience via multiple devices, especially if they aren't using a third party SSO (single sign-on) utility. Google heard the complaints and in addition to the improved aesthetics, the new Google sign-in page will remove the “Stay signed in” checkbox that at certain times appeared for G Suite customers. This checkbox has been the source of much confusion so removing the checkbox will enable users to remain signed in unless they specifically sign out. It's always recommended to use a private browser (incognito) window when using shared or public devices.

Users using a third-party SSO provider to access Google applications, such as Gmail, Calendar, Drive, etc., will not see any differences apart from the newly designed Google Accounts login page.

Users using a third-party SSO provider to access third-party applications will see an additional account selection page when they log in. This page will clarify which account they’re authenticating, as well as the permissions they’re granting to applications. All third-party SSO providers, including Active Directory Federation Services (ADFS) SSO, will use the new Google Accounts login process.

All G Suite users will be shown the account selection page, before or after being redirected to the third-party application, depending on whether they’re already signed in to their browser and the specific third-party application they’re accessing. It's important to note that after being prompted to confirm the correct Google account and granting the requested permissions upon initial login, only the account selection page will be shown again upon subsequent login attempts. Existing G Suite users who use Google as their identity provider, will not be affected by the changes and will only see the redesigned Google sign-in page.

Removal of an account from the sign-in page is easy, this can be done from the account selection page by clicking the “Remove an account” link.

Hopefully this will assist in resolving issues for G Suite users on multiple devices and users who use an SSO utility. The update will rollout on Monday, April 10, to a small set of users and will ramp up slowly over the course of several weeks. Additional details about this update can be found on the Google support page.

Get in touch with us today to learn more about G Suite and how it can make your business processes faster, safer, and more efficient!

G Suite Series: Google Keep

Working in a fast-paced environment generally means keeping up with little notes, reminders, and task lists. That's why Google created Keep. Simply put, Google Keep is the ideal tool to collect and manage work-related and personal notes. These notes can be in the form of a list, a reminder, or even a drawing. It's a versatile yet highly underrated tool that we hope to shed some light upon.

Available to G Suite users with Google Drive since 2013, Keep was made to assist employees capture their thoughts, ideas, action items, and more in one easy-to-access place. Just recently Google announced that Keep is now a G Suite core service when used within a domain, and it has been added to existing G Suite agreements for most customers. Additionally, Keep is now accessible in Google Docs, so employees can easily revisit and repurpose their notes. This not only recognizes Keep as an integral part of G Suite but also aims to get users to actually utilize this tool to make their work more easier and efficient.

You can now expect the same level of technical support and service level commitments as any other core G Suite service. Here are some key benefits that Keep users will see:

• Content will be handled as specified in your G Suite agreement
• Keep will be compliant with the terms, conditions, and service levels defined in the G Suite Technical Support Services Guidelines and the G Suite Service Level Agreement
• The tool will be added as a monitored service to the G Suite Status Dashboard

Like the original G Suite applications your domain uses, Google Keep is now given the same level of admin control for your organization. This means, admins will have the ability to turn the application on or off for their domains. These improvements don't just apply to admins however, end users can now view and create Keep notes directly within Google Docs on their browser. To do this, simply select 'Keep notepad' from the tools menu to pull up a sidebar containing all your notes from Google Keep. You also get the option to search, edit, and drag and drop your notes into your document or create a new note in your doc by simply highlighting the relevant text, right-clicking, and selecting 'Save to Keep notepad'. Creating a new note from scratch is easy, just start typing in the “Take a note...” box in the notepad. All the notes you create while in a document will be added to a “related” section within the sidebar and when you then view those notes in Keep, they will include a link back to the document in which they were created - it's beautiful.

Google Keep is a subtle yet powerful tool that can add increased value to your workflow. With the Keep mobile app (available on Android or iOS), rich features like word transcribing allows you to speak a voice memo on the go and have it automatically transcribed. You can also grab a photo of a poster, receipt or document and easily organize or find it later in search. 

Keep was designed to contain the clutter of digital workspaces into one easily accessible and organized place. It's easy to focus on the larger tools we use day to day, but it's important to keep in mind that it's the more subtle and less recognized tools that ultimately give us the breathing room we need to maximize our efficiency and time. Google Keep is that sort of 'pocket-knife' tool that comes in handy every now and then. It's the perfect co-application that now works even better with your main G Suite apps.

Check out the Keep page to learn more about Google Keep and be sure to get Google Keep on the Chrome web store. Contact us today to learn more about how Keep and G Suite can optimize your company's workflow.

A solid cloud CRM

Sales are one of, if not the most important part of any business. They're what make your business tick, so you may be wondering; how many opportunities are slipping through the cracks? What is my sales team doing everyday? How much money will we make this month? Am I doing everything I can to grow my revenue? These are all perfectly valid and important questions that need answers. However, it's imperative to understand that it's ultimately the tools that we use which define our efficiency and productivity for an optimized sales cycle - much like a dull ax versus a sharp ax when chopping lumber.

We are in an age where manual tasks need to be automated to save us time and precious resources. Google's G Suite is an excellent example of a tool that not only improves business IT systems, but permanently removes the need for costly maintenance, frequent upgrades, and hefty equipment. G Suite is what one could call a 'smart' IT system. A tool that's simple to use, and now with machine intelligence, learns user computing patterns to optimize a business for growth. We rave about G Suite because it's the most solid business solution out there. What about a CRM solution at a similar caliber? Enter Copper.

It's a cloud CRM that your team will actually use. It will give them the insights they need to sell more. It will give them a repeatable sales process they can easily follow, and best of all, it will give you full visibility to coach them to success. It's the cloud CRM that was built for automation, enabling users to focus on making the sale.

A competitive product like Salesforce.com was launched in 1999, long before the majority of sales activities revolved around email and web based marketing. It's an expensive product designed for a different time when phone calls and other traditional sales methods were dominant.

Since the majority of your sales team's interactions happen over email today, wouldn't it be great if your CRM was designed to link up with everything in your inbox and save you oodles of time doing data entry of new contacts or copying email content into tasks? This is how Copper is different from the competition. It was designed from the beginning to run on top of G Suite and your email inbox. It provides integration so deep that it feels like just another module of G Suite. It was built when email and web marketing were already dominant sales processes.

Copper runs on Google's own exceptional cloud computing platform for high performance, security, and reliability. It's intuitive like most Google products so businesses can be up and running in no time even with no assistance. Built for the G Suite ecosystem—from Gmail and Calendar to Contacts and Drive, it provides users the unified experience across the tools they use everyday. For instance, sales teams can interact with their customers from within Gmail and Google Hangouts while they work on customer proposals and sales forecasts with Google Docs and Drive. It helps users identify, track, and optimize sales contacts and opportunities. Users can easily manage entire sales pipelines with automated systems that eliminate data entry, allowing them to focus on closing more deals. Among all the amazing things Copper is capable of here's a quick rundown of the basics:

Drive Sales
Forget about data entry and lost emails. Track emails from within, automate and assign tasks, track team activity, and use multiple sales pipelines and VoIP calling. Copper now integrates with RingCentral.

Get Visibility
Get Pipeline reports, lead and sales dashboards, forecast management, and get full visibility on activities and opportunity tracking.

Take Action
Set sales goals, create a competitive environment with leaderboards, help your teams prioritize their day with custom dashboards and much more.

The immediate gain from a CRM is an increased ROI. With Copper, users also reap the benefits of enhanced customer acquisition and retention, sales automation, and a repository of all customer information. It works perfectly from small to medium sized businesses to larger companies like Udacity and Peugeot. It's a scalable solution that helps get the job done simply and beautifully.

Have a feeling your team could be more productive? Click here to try Copper for FREE! Contact us today to learn more about Copper and G Suite for your business.

G Suite Series - Google Hangouts

From Google Hangouts to Google Drive, in this series we'll cover all the major applications that simplify business practices and help optimize business efficiency and productivity.

Google Hangouts - if you have ever used Gmail you have definitely heard of Hangout's and know that it's some sort of messaging application from Google. You're right, but there's so much more it can offer, especially for businesses.

Hangout's unifies chats, audio calls, and video meetings across all of your user's devices. Regardless of whether they're in Gmail, on the desktop, or on Andoid/iOS devices, your users won't miss a thing because all their Hangouts are synchronized. Through HD video, voice, and text, it helps connect you with people that make your business run.

Many companies have been able to cut down on travel costs, simply with Hangouts. When you can have face-to-face interactions via technology with your team, your customers, or even your prospects, you don't need to spend valuable time and money on travel. In some cases, Google Hangouts can even help your business save tons of money on phone and conferencing services which can be invested in other, more important aspects of the business.

Hangouts offers many of the advanced unified communications features included in some of the most robust business phone systems. So what are some of these features that Google Hangouts has to offer?

Connect with anyone, individually, or in a group, anytime and anywhere: You can host Hangouts for up to 25 people within or outside of your organization. The screen automatically focuses on whoever is speaking and intelligently mutes others to prevent background noises - it's seamless.

Easy to use from anywhere: Your entire team can join the same Hangout from their desktop, laptop, tablet, or phone with the same easy-to-use experience. Hangouts can be accessed via multiple ways including Gmail from the browser, the desktop app (for Chrome OS and Windows), the browser plugin, the mobile app (Andoid/iOS), the Hangouts website, and Google+.

Built-in screen sharing: Make a live presentation of your latest slides or give a remote tutorial with easy screen sharing, and send useful links with built in chat.

Have external participants join a Hangouts session: Even if they don't have a G Suite account you can invite external participants to join your session. You can even dial out to any telephone number for free in North America to add them to the conference audio. To ensure privacy, you also have the option to restrict Hangouts by default to those only within your organization.

These are a few key features that Google Hangouts has to offer making it an excellent cloud solution for your business communication. If you find Hangouts lacks some important capabilities, there are third-party platforms like Business Hangouts that can significantly expand the functionality of Hangouts to your needs. If that still isn't enough, there are numerous third-party solutions like UberConference - a cloud-based solution that integrates with Hangouts to add true telephone dial-in based audio-conferencing functionality.

With a G Suite subscription, you not only get incredible applications like Hangouts but you also get the latest and greatest features Google continues to improve upon. Go to the G Suite learning center to learn more about Google Hangouts and be sure to contact us at InterlockIT. We'd be happy to assist you in learning how to use G Suite effectively for your specific business needs.

G Suite: Basic or Business?

Having a cloud solution for your business is vital in today's world. You need a place to store all your work, access it from anywhere, share it easily with anyone, and not have to worry about capacity, performance, or safety. These are some of the key features business' look for when considering a cloud solution. Google's G Suite offers all these elements and more.

G Suite is a professional office suite for businesses of all sizes. We at InterlockIT service customer domains with as little as 2 users and as many as 90,000 users. G Suite is a scalable solution that does virtually everything you'd expect from a productivity suite and more. To ensure businesses are only paying for what they need, Google offer 2 tiers for G Suite; G Suite Basic and G Suite Business.

What's the difference?

Here is a comparison chart of the two tiers. We find startups and small to medium sized businesses gravitate towards the low cost $5 per user per month G Suite Basic tier. Larger companies or companies that have a need for the additional features incline towards the G Suite Business tier at $10 per user per month. Compared to other productivity suites, G Suite is an exceptionally low cost economical solution for most businesses and doesn't sacrifice quality and usability. It's a bulletproof platform that's both universal and scalable to meet your specific business needs.

Which tier is right for you?

If you're looking to keep costs low and don't have the need for features like unlimited storage, team drives, and ediscovery/archiving, G Suite Basic will do the job - although in our experience many companies upgrade to Business as they grow. Professional email, shared calendars, online document editing and storage, video meetings, and much more are all available in the Basic model via applications like Gmail, Calendar, Contacts, Drive, and Hangouts. If what you're looking for falls here, then the $5 per user per month plan is sufficient.

For businesses that prefer premium and true business-grade services, G Suite Business is the route. In addition to all the features included in the Basic model, G Suite Business subscribers also get the following:

• Unlimited storage - Store large sized files and as many as you want without worrying about capacity limits.
• Google Vault - Manage, retain, search, and export your organization's email and on-the-record chats.
• Advanced Drive controls - Gain additional insights with audit reporting, custom alerts, and APIs
• Audit and reporting features - Gain additional insights with mobile audits and alerts, such as when a device is compromised.
• Mobile features - User's get G Suite on their managed mobile devices and administrators can control Android devices owned by the business
• Team Drives - Manage content ownership and sharing at a team level with more granular controls
• Administrative control - Offers a deeper level of administrative control compared to the Basic tier 

Google doesn't allow businesses to pick and choose different tiers. Each G Suite subscription is domain wide, meaning everyone in your domain will have the same tier. You cannot upgrade some users to use G Suite Business while others use G Suite Basic.

Upgrading from G Suite Basic to the Business is simple. Contact your G Suite reseller and ask them to upgrade your domain. The process is quick and is seamless to end users. If you don't have a reseller, give us a call and we can take care of the entire process for you!